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T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop! Get hands-on experience, training-and a leg up on a bright future. Learn. Achieve. Build a career. T-Mobile is revolutionizing the wireless industry for millions of customers nationwide. Working here means rolling up your sleeves and redefining the status quo with a team that has your back every step of the way! This is a 12-week paid learning experience during which you'll be able to connect and network with other interns and leaders within the company. We invite you to come innovate with mentors who will challenge you to develop meaningful skills. You'll contribute your creativity and outstanding ideas, while working alongside T-Mobile employees. We'll give you hands-on projects and the chance to create an immediate impact. What It's Like Our mission is to deliver actionable insights that empower teams to create consistent, cohesive, and convenient customer journeys, ensuring seamless experiences across all interaction channels. We prioritize customer needs and feedback in everything we do, fostering collaboration by breaking down silos and working cohesively across journeys. Innovation drives us as we continuously seek ways to enrich insights that teams can act on, while empowerment remains at our core-equipping teams with the tools and resources they need to excel. Together, we strive to enhance every customer interaction and reinforce meaningful connections. What You'll Do The intern will have a meaningful impact on the organization by contributing to the optimization of customer journeys across multiple touchpoints. By assisting the OCX team in gathering and analyzing customer data, they will help identify key insights that drive improvements in how we engage with customers at every stage of their experience. This support will directly impact the ability of teams to create seamless, cohesive experiences that meet customer needs, ensuring that each interaction enhances the overall journey. The intern will also play a role in helping the team understand customer pain points and opportunities for innovation, making sure that insights are actionable and contribute to the continuous improvement of our omnichannel strategies. In doing so, they will help reinforce the connection with customers, ensuring that the organization remains customer-focused and responsive to feedback. The intern's work will not only empower teams with valuable insights and resources but will also contribute to the greater goal of delivering seamless, hassle-free experiences that align with our vision of a truly connected customer journey. Key Responsibilities Customer Data Analysis: Assist in analyzing customer data from multiple channels to identify trends, behaviors, and insights that can enhance the journey of our customers. Voice of Customer (VoC) Analysis: Support the collection and analysis of customer feedback from surveys, Qualtrics, Medallia, and internal databases to identify areas for improvement. Reporting and Visualization: Help create reports and dashboards using tools like Tableau to present customer experience insights in a clear, actionable format for stakeholders. Omnichannel Strategy Support: Assist in the development and refinement of omnichannel strategies by identifying gaps and recommending improvements based on data-driven insights. Collaboration with Cross-Functional Teams: Work closely with teams from marketing, product, data, and customer service to provide insights that drive