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T-Mobile USA, Inc. Sr User Experience Researcher in Bellevue, Washington

Job DescriptionCandidate will be responsible for leading all aspects of primary research cycle for products and services; this includes scoping, design, execution, analysis and reporting. The candidate will employ a wide variety of research methods including lab studies, heuristic evaluations, survey design, focus groups and more. The candidate will report to the user experience research manager and drive execution of the following areas: study design, screener & discussion guide design, recruiting, data processing and analysis, as well as leading presentations. The candidate should have a strong understanding of user interface design principles and proven real world experience conducting research as part of the product development lifecycle. Must be proficient in all methodologies listed in this document. Candidate will identify research program opportunities and align with internal business partners. The candidate should be comfortable working in a fast paced environment with changing priorities and have a demonstrated ability to work collaboratively with peers and stakeholders in research execution.ResponsibilitiesRequires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.*Lead collaboration with designers, developers and device manufacturers for optimal and timely resolution of usability findings and recommendations*Lead design and execution of usability lab studies of products and services with representative end users*Lead analysis of quantitative and qualitative data and presentation of findings in a meaningful and easy to understand manner*Lead heuristic expert evaluations and cognitive walkthroughs of new products and services at all stages from concept to prototype to product*Perform iterative device evaluation and UI issue tracking across devices, phones and services*Lead planning and execution of focus groups and field trials*Manage research vendors on externally assisted projectsQualifications*4-7 years of primary research experience*High School Diploma/GED*Research, psychology, relatedMinimum Qualifications* At least 18 years of age.* Legally authorized to work in the United States.* High School Diploma or GED.* Pre-employment background screen.Company ProfileT-Mobile U.S. Inc. (NASDAQ: TMUS) is America's supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile's customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information please visit:Applicant Privacy PolicyWe are committed to maintaining your trust by respecting and protecting your privacy. For more information about how T-Mobile processes the personal data of job applicants, please visit .EOE StatementEqual Employment OpportunityWe take equal opportunity seriously-by choice.T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is who

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