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Microsoft Corporation Sr. Program Manager in Bellevue, Washington

Are you looking for high visibility role that is centered around improving customer satisfaction? Are you excited about leveraging the latest technologies (e.g. Machine learning and AI) to improve customer experience? Are you someone who thrives in a high rewarding andfast paced start-up likeenvironment? Are you excited about the leadership role where you will own the E2E product vision, strategy, and execution? If so, come join us!

Mary Jo Foley – “Microsoft's 'Power Platform' is one of its biggest bets for 2019 and beyond”

The rapid growth of the Microsoft Power Platform has been powered by organizations across the globe investing in leveraging low-code / high-productivity as the accelerator for their digital transformation ambitions. Power Platform is a strategic new growth area for Microsoft, but more importantly, it is a disruptor technology that is transforming careers of ‘citizen developers’, making Pro-developers far more productive and helping IT finally innovate at the pace that their businesses expect.

For this role, we seek an experienced and hands-on Principal Program Manager who is a capable and collaborative product leader, intensely customer-driven, metric-driven and who loves building and driving theexecution of exquisitely crafted solutions to customers’ most challenging problems. As part of this role, you will be driving the strategy and execution to modernize support experience for Microsoft Power Platform customers. This position requires strong collaboration and teamwork across team and organizational boundaries, playing a vital role in transforming the support experience for Dynamics and Power Platform customers.

We are looking forsomeone ready to be a part of a team that moves fast, leverages continuous delivery practices, and is centered on the customer experience.

Responsibilities

There is a huge opportunity to improve the customer support experience for Admins, Makers, and Information workers and make a bottom-line impact on the business.

This position will provide an opportunity to play a leadership role in driving investments in delightful UX experiences and platform capabilities to improve customer satisfaction and directly impact controlling and reducing the spend – the impact of this extends to the bottom-line revenue numbers reported by Microsoft. You will also have an opportunity to influence the direction of customer support experiences across Microsoft. Our North Star is to align customer support experience, including customer-facing self-help experiences, backend services, and leverage innovations in Machine learning and other technologies across Microsoft.

Your ability to be a strategic thinker, metric-driven, and strong collaborator will be critical to your success in this role. Here are some of the key responsibilities:

  • Define the strategic plan and investment roadmap for customer support experiencewith a clear focus on KPIs

  • Drive decisions based onthe most impactful customer problem and do cut-throat prioritization to identify the most impactful investments in the UX and platform capabilities

  • Leverage your superb interpersonal skills to collaborate and execute with a diverse team across engineering, customer support, and business stakeholders

  • Partner with user research, design and development team to drive the execution ofinnovative UX and platform capabilities

  • Create an end-to-end UX and functional specifications with visual and written designs

  • Establish partnership withproduct leaders across Microsoft to leverage learnings and technology (e.g for Machine learning/AI driven solution) to accelerate investments and time to deliver

  • Experiment and use data and analytics to discover insights into ways to improve or iterate on the product

  • Provide updates on the progress and metrics to executive leadership and cross-functional stakeholders

Qualifications

  • 5+ years of Program Management/Product Management experience

Preferred Qualifications

  • BSc or higher inSoftware,Computer Engineeringor equivalent

  • Experience in building machine learning and AI driven products is a plus

  • Able to handle high-leveland time critical deadlines and deliverables across a broad range of topics.

  • Growth mindset to explore newproducts and business ideas

  • Demonstrated experience delivering results in an ambiguous and changing environment.

  • Experience working with design and research teams.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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