Work in Washington Veterans Jobs

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Job Overview The Sr Manager, CX Strategy & Enablement, leads a team of strategic business managers accountable for the success of T-Mobile's AI-powered products, platforms, and experiences. This leader drives execution of key initiatives ranging from case management to AI-driven capabilities that deliver personalized insights & actions to the frontline and customer. This role facilitates collaboration and communication among stakeholders to gain cross-functional alignment and develop an executable business strategy. The Sr Manager oversees resources conducting in depth analysis, identifying trends, and uncovering opportunities to scale personalized customer experiences. The Sr Manager, CX Strategy & Enablement, effectively communicates complicated data, logic, and solutions in a clear and concise manner to senior leadership. The leader encourages their team to partner cross-functionally at all levels to drive strategy adoption and execution. This role uses a data-driven approach to influence change, overseeing business initiatives and transform insights into action. Job Responsibilities: Provides leadership to influence and design strategic vision around AI-powered business functions. Selects, manages, and evaluates a team of AI business managers that perform detailed analyses, translate analyses into meaningful insights, and make recommendations to drive business decisions. Provides mentoring, coaching, and career development for team members. Nurtures and maintains key internal partnerships. Encourages team members to partner across teams to develop a comprehensive understanding of critical business needs, identifies key issues, and structures problem-solving approaches accordingly. Fosters collaboration and communication cross-functionally to help their team build buy-in and influence strategic vision. Mentors and advises team members on best practices. Creates opportunities for team members to build their knowledge and skills. Fosters a growth mindset. Maintains up-to-date knowledge of strategic frameworks, industry trends, and corporate and customer drivers. Oversees the creation and delivery of executive-level presentations. Directs team members in crafting a strategic story out of the numbers to present complex analytical findings in a clear, concise, and decision-impacting manner. Builds potential options and actionable recommendations around those insights to drive strategic decisions. Generates recommendations for the long-term strategy of AI-driven products, providing input to road map prioritization. Utilizes models to perform scenario and sensitivity analysis to enhance decision making across a range of options. Synthesizes recommendations for prioritization of resources to all levels of the organization. Education: Bachelor's Degree Finance, Economics, Engineering, Statistics or related field (Required) Master's/Advanced Degree MBA - Finance, Strategy, Economics (Preferred) Work Experience: 7-10 years Strategy and Problem Solving. Experience in framing complex problems, identifying key issues that impact business decisions, and providing data-driven recommendations. (Required) 7-10 years Financial modeling and Analytics. Experience in developing financial models and performing financial and operating analysis and reporting, including analyzing complex data (Required) 4-7 years Project management. Experience managing projects independently, engaging and