Work in Washington Veterans Jobs

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! This person will support our SEGA vertical- Strategic, Enterprise & Government Accounts Position Overview: We are looking for a dynamic and experienced Senior Implementation Manager to lead high-impact projects, drive process innovation, and manage complex integration tasks. This role is crucial for ensuring project success through strategic planning, project management expertise, and exemplary leadership across cross-functional teams. The ideal candidate will excel in communication, stakeholder management, and have a proven track record in project execution and process improvement. Job Overview The Senior Implementation Manager (Sr. IM) is a field-based project management expert responsible for seamlessly and efficiently transitioning customers from all sales segments to T-Mobile's suite of solutions. The Sr. IM aims to deliver a world-class onboarding experience that begins at the start of the sales cycle and concludes after the customer's purchase has been fully implemented and is in use. The primary responsibility of the Sr. IM is to own and execute end-to-end onboarding and implementation plans for new and existing products, services, and solutions. The Sr. IM ensures that customers not only transition from competitor products and services to T-Mobile but also guarantees a seamless experience for end users, with zero negative impact to their business. Job Responsibilities: Project Leadership: Develop and manage customized project plans that align with customer requirements and company objectives. Oversee the entire project lifecycle, from initiation through to closure, ensuring timely delivery and customer satisfaction. Update project statuses in real-time, manage risks, and mitigating issues proactively. Project Management Expertise: Demonstrate deep knowledge of project management methodologies, tools, and best practices. Apply project management skills to troubleshoot and resolve project-specific challenges, optimizing project outcomes. Utilize expertise in project scheduling, resource allocation, and scope management to drive project success. Project Team Leadership: Lead project teams without formal management authority, coordinating and directing cross-functional project resources. Foster collaboration among team members, ensuring project goals are clearly articulated, thoroughly understood, and effectively executed. Guide project team dynamics, facilitating decision-making and problem-solving without direct supervisory responsibilities. Communication and Stakeholder Management: Deliver clear, concise updates and executive-level summaries to stakeholders, ensuring alignment and informed decision-making at all levels. Build and maintain strong relationships with cross-functional teams, internally, with partners and with clients. Conduct regular status meetings, project reviews, and deliver proactive updates to executives. (Including but not limited to: Project Health dashboards, KPIs, Strategic Insights & Action Items/Decisions Needed) Process Improvement: Identify opportunities for process optimization, implement best practices, and streamline workflows for efficiency. Develop and document process improvement guidelines utilizing project management methodologies to better standardize operations for complex projects Documentation and Process Creation: Develop essential project documentation, including detailed project workflows cr