Work in Washington Veterans Jobs

Be unstoppable with us! T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop! System experts that understand the needs of the frontline and can translate this into a language that our EIT & Engineering partners can act upon to deliver enhancements that modernize/improve the Frontline system experience. Job Responsibilities: Ensure an exceptional Care and Sales Frontline systems experience by managing program level tasks and strategies for a specific functional area. Ensure task creation and execution align to the systems strategy for their functional area and enable selling of our products, enhance customer service, and result in a positive experience. Serve as a lead for large feature and capability changes as part of a supported product portfolio; this role is ultimately responsible for planning and preparation for all changes that impact the frontline systems experience. Interact with departmental and executive business leadership teams and act as a liaison between cross-functional technical and Frontline organizations in support of system requirements, design strategies, and successful implementations from concept through launch, and ongoing production support. In partnership with the business and cross-functional partners, provide business and technical subject matter expertise to lead medium to large complexity programs delivering on systems experience strategy for the Frontline across multiple products or a large, complex system. Create, own, and/or approve systems experience roadmap for functional area informed by broad knowledge of the systems, user groups, and stakeholder groups. Own execution, communications and prioritization." Lead and drive cross functional teams in issue identification, problem management, and resolution for systems and process escalations impacting the Frontline. Guide and make decisions on the development and design of the systems experience; inform usability and functionality as it relates to employee and customer experience. Advocate for and protect the employee and customer experience throughout program. Communicate with executive leadership, business partners, and stakeholders on program and product status and cross-functional issues and escalations impacting the program and/or production systems. Identify Frontline business needs and present concepts to business leadership. Includes business case, product roadmaps and/or proposals, funding estimates, and concept initiation. Mentor, provide strategic and tactical direction, exert positive influence, and serve as an escalation resource Associate Product Mangers and Product Mangers Education: BS in Quantitative field or equiv experience Work Experience: 2-4 yrs management of people or processes 2-4 yrs wireless supporting Care or Retail 2-3 yrs program/project management 2-4 years analysis or systems production support, including Problem Management Competence with multiple software development lifecycles, i.e. RUP, SCRUM, Waterfall" Knowledge, Skills and Abilities: Leadership (Required) Analytics (Required) Customer Service (Required) Project Management (Preferred) Wireless (Preferred) Licenses and Certifications: Business Systems Analyst Certification * At least 18 years of age * Legally authorized to work in the United States Travel: Travel Required (Yes/No):Yes DOT Regulated: DOT Regulated Position (Yes/No):No Safety Sensitive Position (Yes/No):No Washington Pay Range : $103,800