Work in Washington Veterans Jobs

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! * This is not a remote role, this is a hybrid role requiring 3 days a week in office. The successful candidate for this position must be located in Overland Park, KS; Bellevue, WA; or Denver, CO * Job Overview This position is responsible for the development and execution of CRM campaigns in order to grow and retain T-Mobile's customer base. This position is specifically responsible for timeliness, quality and accuracy of campaign execution & its results. Furthermore in scope is the identification of channel and process improvement to support campaign management efficiency & effectiveness. The Sr. Campaign Manager has a consistent record of influencing campaign decisions, including tests, channels, contact strategy - which drive enhancements in the overall performance of the campaigns or programs for which they manage. This individual consistently partners on campaign strategy, connects the initiative to business goals and pulls in multiple functional teams, ensuring program is fully supported and meeting established objectives. Job Responsibilities: Team lead responsibilities - training, on boarding, managing assignments & prioritization Drive rhythm of business including quarterly planning & forecasting exercises, monthly business reviews, end of year reviews Plans, designs and leads CRM campaigns to T-Mobile customers through relevant channels (e.g. Direct Mail, Outbound & Inbound Calls, Care, Retail, Email, SMS, on-device and web) including accountability for efficient execution on time and in budget. This includes consulting on the strategic direction & learning agenda with business partners and building out recommended campaigns (the how and how often to reach out to customers) to support the strategic goal. Reviews concept briefings with requestors, assists with initial feasibility studies and aligns schedule and timelines across different stakeholder groups. Liaison between the internal stakeholders and the reporting teams. Regularly communicates campaign impact and recommendations to internal stakeholders and management. Education: High School Diploma/GED (Required) Bachelor's Degree Business or related field (Preferred) Work Experience: 4-7 years Experience in leading CRM campaigns on vendor or client side. Preferably 5+ years (Required) 2-4 years Project Management experience (has run small to medium sized projects including multiple simultaneous). Preferably 3+ years. (Required) 2-4 years Wireless cable or subscriber based industry experience managing or developing CRM programs. Preferably 3+ years. (Required) 2-4 years Experiences in relations management with external vendors and agencies. (Required) 2-4 years Experience in Up/Cross-Selling and/or Brand Trust, Loyalty Campaign Management, Performance Analysis. (Required) Less than 2 years Research design experience and training experience. (Required) Knowledge, Skills and Abilities: Customer Relationship Management (CRM) (Required) Project Management (Required) Analytics (Required) Presentations (Required) Communication (Required) Relationship Management (Required) Branding (Preferred) Analysis (Preferred) #LI-Corporate * At least 18 years of age * Legally authorized to work in the United States Travel: Travel Required (Yes/No):No DOT Regulated: DOT Regulated Position (Yes/No):No Safety Sensitive Position (Yes/No):No Base