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T-Mobile Sr Business Operations Manager in Bellevue, Washington

Welcome to the exciting world of ETS Supply Chain and Digital Financial Services!

We deliver innovative technology products that enable a delightful ordering experience, so that our customers can purchase the devices they love anytime, anywhere at the most affordable prices and enjoy the best 5G network in America. In your role as the Sr Business Operations Manager, you will be responsible for providing strategic planning support by organizing, directing and assisting in the management of the portfolio operations that drive goals and objectives of the ETS Supply Chain & Digital Financial Services organization. The function includes aggregating key business data, supporting the VP / SVP leadership in Portfolio Planning and Operations Tracking including preparation of Executive Portfolio Summary, CIO/SVP Quarterly Business Reviews, preparing stakeholder communications, maintaining technology roadmaps, business continuity planning and risk management across domains, reporting key performance metrics / transformation OKRs and working with cross-functional teams to support a best-in-class organization. The role will also be a liaison with the centralized Program Joint Portfolio team representing demand and capacity outlook for the combined SC & DFS organization in quarterly big-room (BRP) planning sessions, audit and validation of project health in various centralized Program governance forums.

The Sr Business Operations Manager, Portfolio serves a critical liaison to enterprise-wide initiatives focused on enhancing cross functional alignment and operational efficiencies through program support including data collection, analysis, problem and solutions identification, root cause remediation, communications, change management and presentation to upper management. Identify opportunities and influence leaders to act to shape the strategic direction of the organization

What you’ll do in your role.

  • Strategy

  • Supports a Senior Vice President / Vice President, interfacing with their leadership teams to drive multiple programs, or work efforts, to completion and overall success as defined by the business case or leader’s expectations.

  • Provides strategic guidance by identifying, evaluating and analyzing critical priorities by partnering with leaders across multiple organizations.

  • Performs a leading role on diverse efforts and leads the implementation where applicable.

  • Acts as a conduit of current information and feedback between Senior Vice President / Vice President and department leaders by planning, organizing, motivating, and controlling resources to achieve specific goals from beginning to end.

  • Leads productive strategic discussions, leadership meetings and planning sessions to ensure the purpose and objectives are met.

  • Innovation

  • Finds innovative approaches and solutions to problems.

  • Simplifies and communicate complex problems through clear communication, useful tools and precise metrics that the field can execute, act on or drive changes in behavior.

  • Leadership

  • ▪ Advises the Senior Vice President / Vice President of opportunities on specific areas based on individual involvement and observations, and be a catalyst for action by identifying necessary changes and driving next steps until issue is resolved.

  • ▪ Serves as a consulting and subject matter expert on department-wide assignments by adding value and identifying gaps to drive a better outcome through knowledge and experiences

  • Operations

  • Proactively anticipates obstacles or issues and then identifies and proposes solutions while understanding their financial impact on the business and experience for our customers and/or employees.

  • Reviews and gives feedback on executive-level (SLT) presentations and presents complex information from multiple teams or departments.

  • Directs data analysis strategy to analyze multifaceted data from various sources and uses its interpretation to drive operational excellence.

  • Drives metric methodology and analyze results.

  • Serve as proxy for the any leader in key critical business meetings/projects in relation to operational issues, projects, team progress and risk-related issues for their area.

The experience you’ll bring.

  • Relationship and People Management▪ Identifies/analyzes/synthesizes information, applies critical thought and presents the information in a clear and meaningful way.▪ Partners with different IT teams and Business to ensure clarity on assessment impacts alignment with scope of project.▪ Communicates technical and functional requirements and approaches effectively and efficiently.▪ Identifies improvements, makes critical decisions and works with subject matter experts throughout the organization to implement solutions.▪ Multi-tasks while managing projects from end-to-end, in a demanding and rapidly-changing environment.▪ Effectively presents to leadership within the organization.▪ Performs design delivery on initiatives, including scope negotiation, solution alignment and timeline management.▪ Works independently as well as collaboratively.▪ Effectively manages team to achieve results by providing appropriate direction, timely developmental feedback and coaching, and conducting performance reviews and conversations.▪ Interviews and hires qualified team members, striving to improve T-Mobile bench strength and augmenting product or project teams with contract staff when required.▪ Supports team in creating training and career development plans and ensures assignments with increasing levels of responsibility are given to staff.▪ Provides coaching and direction to the team that drives action and enables achievement of performance and operational goals. Qualifications:

  • 5+ years’ experience in a related field.

  • 5+ years of relevant Product Management, Product Owner, Business Analyst, or System Analyst experience in an agile software product development environment.

  • 1+ years’ experience in a leadership role.

  • Proven success in delivering software with Agile Scrum methodologies.

  • Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences.

  • Experience with Agile backlog/project management tools.

  • Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities.

  • Strong knowledge and demonstrated application of all facets of lifecycle and technology operations.

  • Collaboratively and objectively assesses benefits, costs, and viability of proposed solution options and drives alignment across a diverse group of stakeholders.

  • Ability to leverage business knowledge, sound judgement, and resourcefulness to determine appropriate course of action in challenging, ambiguous situations.

  • Strong written and verbal communication skills. Ability to engage with and present ideas to senior leadership. Provides key input to facilitate decision-making process.

  • Bachelor’s Degree in relevant field, or equivalent work experience required.

  • Preferred: Master’s Degree.

  • At least 18 years of age

  • Legally authorized to work in the United States

  • High School Diploma or GED

  • T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work. The CDC defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination and consider requests for exemption from this requirement during the offer phase as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others.

Position details

Req ID: 182414BR

Department: Information Technology

Travel Required: No

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