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At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! The Customer Care Demand Planning Team within the Consumer Group organization is looking for an energetic, self-directed, and detail oriented candidate for the position of Sr. Business Analysis Manager, Demand Planning. This individual contributor provides key insights to leaders on underlying drivers of forecast variance, supports post-mortem analysis, and evaluates impacts to the Customer Care organization from T-Mobile Projects & Initiatives to ensure appropriate staffing globally, optimize customer experience, and deliver on strategic planning and performance goals. This role is highly visible and requires robust partnership and collaboration with partners across multiple departments in the organization. The ideal candidate should possess a strong analytical background, apply data to derive conclusions and clear recommendations, and thrive in a fast-paced environment. Communication of complex issues in simple terms, comfort with ambiguity, and the ability to work under pressure/tight timelines are essential to success in this position. Job Responsibilities: Construct complex models to drive long range forecasts, staffing recommendations, and strategic decisions. Perform post-mortem analyses to determine effect of key business decisions. Extract the big picture from detailed analysis, formulate robust conclusions, and prepare presentations and models to support conclusions of key drivers of performance (e.g. sales volume, gross margin, churn, value creation, etc.) Act as a leader within project teams to identify risks and opportunities and align to organizational goals. Develop Executive Level presentations and influence leadership through fact-based analysis. Build strong cross-functional relationships and partner with Customer Experience, Marketing, and other support teams. Collaborate with Insights & Analytics and Forecasting teams to drive continuous process improvement. Coach, mentor, and develop members of the Resource Planning team. Skills Data Analysis Exceptional at using wide ranging datasets to deliver broad analysis and insights to maximize value creation and return on investment. Track record of presenting complex findings in a concise, informative manner. Strong problem solver and intellectually curious (analytical/logical thinking, creative). Demonstrates ability to manage multiple priorities simultaneously and meet tight deadlines. Demonstrates comfort with ambiguity and thinks outside-of-the box. Communication Ability to manage relationships, influence and communicate complicated analysis, logic, and solutions in a clear and concise manner at the executive level and provide decision support, analysis and recommendations that help to drive effective execution of initiatives. Ability to partner with and influence others with excellent networking skills. Ability to learn by assimilating and applying new job-related information that may vary in complexity. Telecommunication experience preferred. Education: Bachelor's Degree Data analysis, data science, decision science, similar quantitative fields or equivalent practical experience (Required) Work Experience: Strong Financial Modeling skills Proven experience with Business Case development Bachelor's Degree or equivalent work experience required in quantitative discipline (Math/Statistics/Finance/Economics or other) 7+ years in