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T-Mobile USA, Inc. Sr Analyst, Business Process in Bellevue, Washington

Business Sales Sr Analyst, Business Process 187984BRJob DescriptionThe Sr Analyst analyzes, designs, develops, and implements standard operating procedures to support the channel in meeting strategic business goals. Drives operational excellence by strategizing and developing day-to-day operational tactics that deliver tactical simplification to the department. Responsible for developing, reengineering, improving, and maintaining standard operating procedures. Provides operational expertise to the rest of the Enterprise; represent the department at Enterprise level and drives solutions that positively impact the department's ability to support the channel.Functional GroupTMobile for BusinessLocationWA700-WA-RemoteLocation AddressRemote - Use Home AddressCityVariousStateWashingtonZip99999Travel Required?NoResponsibilitiesEnterprise Core CompetenciesRequires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.Essential FunctionsLead the identification, analysis, prioritization, documentation and implementation of consistent key policy and procedure improvements, standard operating procedures, tools, and methods that are repeatable and sustainable.Solves complex, multi-faceted problems facing day-to-day operations; deliver simplified solutions that allow the department to seamlessly provide customer service excellence.Proactively identify potential issues as a departmental expert and collaborate with cross-functional partners to mitigate issues and risks by planning/implementing solutions with a sense of urgency.Foster relationships with key cross-functional partners and internal stakeholders, and develop strong partnerships to obtain results on behalf of the departmentAlign policy, procedure, and process with other lines of business to ensure consistent customer experience.Works on issues of diverse scope and complexity where analysis of data requires evaluation of identifiable factors demonstrating good judgment in selecting methods and techniques for obtaining solutions.Works with cross functional teams to identify, document and implement projects and programs to support the channel.Applies mathematical analysis to determine validity and reliability of sampling and statistics.Serves in a consulting or subject matter expert capacity on enterprise-wide project teams to ensure enterprise-wide integration of reengineering efforts and in some cases may lead all or subgroups of project teams to accomplish project activities and objectives.QualificationsMinimum Required5 years of related work experienceIntermediate skill and experience with Excel Minimum RequiredDesiredIntermediate experience with VisioProven ability to successfully participate on teams to implement business strategies.Successful process mapping, policy and procedure documentation, project management, change management skillsAdvanced analytical and problem-solving skills, with attention to detailsStrong negotiator with proven ability to effectively collaborate with cross functional policy ownersExcellent organizational, time, and project management skillsEffectively balance multiple priorities and meet deadlinesFlexible and able to adapt and respond to changing situationsStrong proficiency to create a business case and calculate ROIStrong technical and analytical skills with the ability to think creatively and develop new solutionsProven ability to partner cross-functionally with other departments to drive initiativesStrong written communication skills to all levels of leadershipCritical thinking skills with the ability to gauge f

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