Work in Washington Veterans Jobs

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Job Overview The Sr AI Strategy Manager is accountable for leading the success of T-Mobile's AI-powered products, platforms, and experiences. This role involves the identification of the intersection of unmet customer needs (opportunity), technical feasibility, business objectives, funding availability, and cross-functional partner leadership to deliver against the opportunity. This role will play a crucial part in enhancing AI-driven frontline tools, including Virtual Voice Assistants and AI-powered customer support Tools, ensuring AI solutions improve customer experience. Additionally, the Sr AI Strategy Manager will inspect the quality, accuracy, and effectiveness of AI tools, leveraging data-driven insights to optimize performance and ensure alignment with business goals. The ideal candidate should also have experience in User Experience (UX) and customer journey design, integrating AI-driven personalization strategies to create seamless, engaging, and customer-centric experiences. The Sr AI Strategy Manager uses deep problem-solving and analytical skills to effectively frame complex problems, present thoughtful recommendations, and guide strategic and operational decisions impacting business growth. This role takes lead on bringing partners together to gain cross-functional alignment and develop a business strategy that is executable. This role uses data from internal and external sources to perform detailed analysis, identify trends and define fields of opportunity for the line of business/function. The Sr AI Strategy Manager communicates complicated data, logic, and solutions in a clear and concise manner. This leader works cross-functionally at all levels, including senior leadership, to drive strategy adoption and execution. This role uses a data-driven approach when collaborating across teams to influence change and shape business growth. This role requires leadership, customer empathy, strategic thinking, and analytical expertise to build the strategy behind AI-powered platforms that deliver contextual and personalized interactions to drive growth to the business and positively impact customer experience. Job Responsibilities: Provides leadership around the strategic vision of the business unit and/or function. Leverages a hypothesis-based approach to structure and perform analyses, extract and analyze data, and tackle ambiguous and complex problems. Translates analysis into meaningful business insights. Builds potential options and actionable recommendations around those insights to drive strategic decisions. Generates recommendations for the long-term strategy of AI-driven products; providing input to road map prioritization. Takes a leading role in projects. Fosters internal partnerships to develop a comprehensive understanding of critical business needs identifies key issues, and structures problem-solving approaches accordingly. Effectively collaborates and communicates cross-functionally to build buy-in and influence strategic vision. Constructs executive-level presentations, crafting a strategic story out of the numbers to present complex analytical findings in a concise, and decision-impacting manner. Influences leadership through fact-based analysis. Builds financial and other decision-making models. Utilizes models to perform scenario and sensitivity analysis to enhance decision making across a range of options. Synthesizes recommendations for prioritization of resources to all levels of the organization.