Work in Washington Veterans Jobs

Be unstoppable with us! T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop! The Specialist, ESOC monitors and reacts to real-time incidents, system activities, reports, and contingency situations to mitigate risk and ensure T-Mobile's ability to conduct business in a safe, secure and productive environment. Ensures events and other information is properly triaged, processed, and disseminated to the appropriate business partners. Coordinates and schedules work for security systems processing, monitors and ensures work is performed and equipment utilized in a timely and efficient manner. Reviews and processes incoming reports, work orders and other field requests. Effectively prioritizes notification and communication procedures with consideration to work-flow and information distribution requirements. Works in a team-centric, 24/7 environment. * The shift is Thursday-Sunday 10:00PM PST-8:00AM PST * Job Responsibilities: Provide Enterprise wide customer support via phone and email as it pertains to security and safety issues at all T-Mobile and Metro by T-Mobile locations. Process customer service requests for in the areas of access control, CCTV, and other facilities and retail security equipment. Provide first line workplace violence response through notifications, processing reports, and support subsequent actions as directed by the Workplace Violence Team and ECR Legal. Process and support field Retail Loss Prevention efforts to mitigate risk and ensure safety at retail locations. Qualifications: HS Diploma Up to 2 years experience in general call-center, operations, customer care or related in-bound call environment. 2-4 years experience in general call-center, operations, customer care or related in-bound call environment preferred 2-4 years experience in a Security Operations, Demand Planning, Resource Planning or similar field preferred * At least 18 years of age * Legally authorized to work in the United States Travel: Travel Required (Yes/No):No DOT Regulated: DOT Regulated Position (Yes/No):No Safety Sensitive Position (Yes/No):No Washington Pay Range : $23.37 - $31.62 The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. For information about T-Mobile's amazing benefits, check out https://careers.t-mobile.com/culture-and-benefits/ Never stop growing! T-Mobile doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. If you'd like to receive more information about careers at T-Mobile, sign up fo