Salesforce.com, Inc Senior Security Response Communications Specialist in Bellevue, Washington
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Salesforce - the leader in enterprise cloud computing and the #1 place to work according to Fortune magazine - is seeking a Senior Security Response Communications Specialist with a strong communications background and experience in information security.
As one of the best Security teams in the world, Salesforce is focused on growing and investing in this function. As a key member of the team, the Senior Security Response Communications Specialist will work closely with our global Salesforce Security Response Center (SSRC), dedicated to delivering world-class information security response around-the-clock.
The Senior Security Response Communications Specialist will support the overall security response communications capability, driving how we communicate internally and externally about security issues. This individual will be primarily responsible for:
Leading projects focused on enhancements to the response communication process.
Developing and finalizing reports, presentations, metric analyses, and other materials related to the incident response program.
Crafting the strategic messaging and communications (e.g. talking points, FAQs) used to notify impacted entities about a security issue.
Enforcing clear guidelines to ensure consistent messaging and tone across the global team for all communications.
Drafting executive communications for delivery to senior leadership.
Developing and maintaining SSRC documentation.
Building and maintaining strong relationships with other communications teams and stakeholders, including Legal, Public Relations, and Executives, within the organization.
3-5 years experience in the technology and/or Information Security industry.
Familiarity with incident response and information security practices and concepts.
Strong verbal and written communication skills with experience in preparing client-ready deliverables that are well written, follow a style guide, and communicate a message effectively.
Ability to communicate effectively and clearly to both technical and non-technical individuals.
Ability to take complex concepts and communicate them in layman’s terms.
Ability to work well under pressure, responding to and appropriately prioritizing multiple requests with a sense of urgency.
Ability to operate under minimal supervision and oversight.
Bachelor’s degree in Communications/Public Relations/Journalism strongly desired.
Track record of success in delivering high-quality work in a fast-paced and dynamic environment.
Ability to work effectively independently as well as in a team-based environment within a matrixed, global organization.
Proactive and efficient in nature.
Excellent organizational skills.
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” 6 years in a row and one of Fortune’s “100 Best Companies to Work For” nine years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.
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This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.
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