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Description

NA Ops Sustainability Strategy & Execution (SSE) is looking for an experienced, customer-obsessed Sr. Program Manager (PM). The Sr. PM will be responsible for overseeing goal tracking, data delivery and governance, process improvement, and other ad-hoc projects that drive efficiency in sustainability programs and reduce risk. The right candidate can influence without authority and present to senior leadership.

This highly visible, cross-functional role will require effective collaboration and efficient communication with multiple teams (Finance, Central Sustainability, Program, SMEs, short and long-term planning, etc.) and global stakeholders. The right candidate is proactive in understanding and communicating critical business needs, and knows how those translate into solutions. This person must have experience building long-term, strategic relationships, and becoming influential partners. This position requires heavy verbal and written communication on status, risks and our sourcing pipeline.

This role is a great fit for a professional team-player who is flexible, and very comfortable with ambiguity. The Sr. PM will possess a strong business and project management background, and is able to thrive and succeed in an entrepreneurial environment, and not be hindered by opposing priorities. They will not only successfully develop and drive programs across teams, but is willing to roll up their sleeves, dive into the weeds to get the job done, focusing on the data and details to ensure the right inputs are top of mind for our customers and stakeholders.

Key job responsibilities

•Manage full lifecycle complex cross-functional programs with impact across multiple organizations

•Work closely with partner teams and stakeholders in and outside of the organization to deliver, source, allocate, and coordinate resources

•Handle a high volume of requests, engagements and interactions in fast paced environment

•Track existing and set up new metrics as required to validate partner and team performance

•Develop and implement performance improvement plans, working cross-functionally with internal and external stakeholders

•Report on performance in weekly and monthly forums with partner teams and senior leadership

•Set measurable targets that align with the overall goals of the organization

•Influencer: ability to identify opportunities and influence organizations to gain support and overcome resistance with data and persuasion.

•Doer: Ability to successfully deliver end-to-end technology and operations projects, working through the many obstacles along the way

•Communicator: Ability to present to senior leadership, communicate expectations and requirements equally well with business and technology teams, and capacity to write well-reasoned and data-oriented proposals, performing your own data examination as necessary

•Problem Solver: Ability to utilize exceptional problem-solving skills to work through difficult tasks

•Work autonomously in an ambiguous environment

Basic Qualifications

• Bachelor's degree

• 5+ years of program or project management experience

• Experience using data and metrics to determine and drive improvements

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

• Experience working cross functionally with tech and non-tech teams

• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

Preferred Qualifications

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

• Experience influencing and recommending solutions to meet deliverables

• Experience in developing structural solutions to ambiguous problems

• Experience building relationships, negotiating, and influencing key stakeholders, internal and external partners to drive decisions

• Advanced Excel skills

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.