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Description

Are you ready to dive into the dynamic world of logistics and make a significant impact on our delivery service partner (DSP) network? We're seeking a passionate and detail-oriented Senior Program Manager to join our team. In this pivotal role, you'll be at the forefront of maintaining and expanding our DSP volume share allocation product offering, ensuring our partners have the resources they need to thrive. Your keen eye for operational efficiency will be put to the test as you oversee the day-to-day operations of volume share, including periodic refreshes to account for observed DSP performance.

As our network grows, you'll play a crucial role in monitoring new and transferring DSPs, ensuring their route growth aligns with our expectations and setting them up for success. Your ability to build strong partnerships will be invaluable as you collaborate with planning functions to measure, control, and swiftly respond to volume share variations. This role offers exciting opportunities to work cross-functionally with field operations and functional leaders, allowing you to drive influence in capacity planning and management decisions that shape our network's future.

Your strategic mindset will be put to use as you develop and lead business reviews related to the volume share product roadmap, keeping leadership informed and engaged in our progress. Additionally, you'll have the chance to flex your project management muscles by overseeing operational improvement initiatives from start to finish, coordinating with diverse teams to drive meaningful change. If you're ready to take on a challenging role that blends analytical skills, relationship building, and strategic thinking in a fast-paced environment, this position could be your next career-defining move.

Key job responsibilities

• Strategically maintain and expand DSP volume share allocation product offering to optimize network efficiency and partner satisfaction.

• Take ownership of day-to-day operations and oversight of volume share, including implementing and managing periodic refreshes.

• Proactively monitor and support new and transferring DSPs' route growth, developing strategies to ensure successful onboarding and long-term success.

• Cultivate strong partnerships with planning functions to accurately measure, effectively control, and swiftly respond to volume share variations, minimizing disruptions.

• Collaborate cross-functionally with field operations and functional leaders to influence and enhance capacity planning and management strategies across the network.

• Develop, present, and drive actionable insights through leadership business reviews, focusing on the volume share product roadmap and its impact on overall business objectives.

About the team

Have you ever ordered a product on Amazon and wondered about its journey when it reaches your doorstep? Have you asked where it came from and how much it cost Amazon to deliver it to you? If so, the Amazon Delivery Last Mile team is the right team for you. As Amazon constantly works to be the most customer-centric company on earth, a key element of customer experience is how we fulfill and deliver their orders. Amazon aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible through a world class last mile operation. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services.

Basic Qualifications

• 5+ years of program or project management experience

• Experience using data and metrics to determine and drive improvements

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

• 2+ years of driving process improvements experience

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.