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Description

Do you want to join one of the most exciting teams at the world's most customer-centric company? Then come soar with Amazon Air! AIR Customer Experience Strategy, Insight and Program team's vision is to advocate for our customers, drive Air Performance across the network by setting up strategy of improvement, providing insights through data driven reports to identify customer experience trends, and coordinate the interests of the Air network to provide the optimal outcome for Air’s most important stakeholders.

We are looking for a highly skilled and motivated Sr. Program Manager, CX Strategy, Insight and Program to help drive this vision via using data-driven insights. This thought leader will generate and leverage insights based on Amazon AIR’s unique data to lead strategic discussions with AIR business teams to advocate for our customers and drive the best delivery experience. This leader works closely with business partners to set business objectives, define success metrics, and generate delivery roadmaps. Experience working with major airline / transportation / supply chain companies in a strategic leadership role as a change agent working on communication planning will help this individual work more effectively.

Key job responsibilities

As a Senior Program Manager leading working within the CX Strategy, Insight and Program team, this role is responsible for establishing a strategic AIR customer experience vision, leveraging program controllership mechanisms to drive accountability and mitigate risk, and force multiplying through talent management practices and corresponding guiding principles.

This leader will support the creation and evolution of a significantly complex cross-organizational vision that directly advances AIR customer experience through DEA - Amazon's commitment to our customers. The first and primary responsibility of the Sr. PM is establishing and maintaining cross-organizational alignment on a unified AIR customer experience vision. They analyze potential programs so as to identify those that are best aligned with our strategic customer experience objectives, and integrate within operational planning cycles (OP1 and OP2). This vision serves as the foundation for multi-objective optimization, resource allocation, and program prioritization.

This leader ensures stakeholder accountability and mitigates risk through program controllership mechanisms that drive the speed, quality, and reliability of program execution across organizations. The Sr PM leverages established standardized best practices and guardrails to hold internal and external stakeholders accountable to program milestones and quality standards, surfacing and mitigating unplanned risk through solutions that balance speed, accuracy, and brilliant basic trade-offs in a transparent and auditable mechanism.

Basic Qualifications

• Bachelor's degree

• 5+ years of program or project management experience

• Experience using data and metrics to determine and drive improvements

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

• Experience defining and executing program requirements

• Experience in Supply Chain Management, Cross Organizational Strategy, programs, or related experiences

Preferred Qualifications

• Master's degree, or MBA in supply chain, business, engineering, finance or related technical or quantitative field

• 2+ years of driving process improvements experience

• Experience leveraging data-driven insights based to lead strategic discussions

• Experience setting business objectives, defining success metrics, and generating delivery roadmaps

• Experience working with major airline / transportation / supply chain companies in a strategic leadership role

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.