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Get to know Okta Okta is The World's Identity Company. We free everyone to safely use any technology-anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We're building a world where Identity belongs to you. The People Operations Team The People Operations Team at Okta serves as a strategic business partner dedicated to enhancing employee experience, optimizing performance, and streamlining HR processes. We focus on scaling HR operational support while delivering an exceptional customer experience for our employees and key stakeholders. The Senior Manager, People Operations Opportunity Okta is seeking a People Operations Sr Manager who is both a strategic leader and a hands-on operator, ready to drive and refine our People Operations function with a strong commitment to operational excellence. In this role, you will actively shape and scale key people processes, ensuring they are efficient, compliant, and adaptable to our business growth. As a coach and mentor to a team of managers you'll set the standard for best practices, foster a collaborative culture, and work alongside the team to create a seamless and impactful employee experience. What you'll be doing Oversee day-to-day People Operations processes (Recruit to Retire), ensuring they are efficient, compliant, and ready to scale. Coach and mentor a team of People Operations managers in the Regions fostering collaboration, accountability, and continuous skill development. Drive operational excellence across benefits, employee relations, general services, global mobility, payroll and compensation Partner with Centers of Excellence to identify opportunities to expand Shared Services. Focus on data accuracy and ensure that data integrity across the HR systems is being maintained Maintain accurate process documentation (using Lucidcharts) that supports autonomy, clarity, and consistency as Okta grows. Monitor SLAs, CSAT scores, and ticket volumes, implementing improvements to enhance the employee experience and reduce overall support requests. Introduce innovative programs and initiatives that align with Okta's culture while elevating operational efficiency and employee satisfaction. Conduct regular quality assurance checks on employee queries, ensuring timely and accurate responses. Communicate priorities, roadmaps, and updates to stakeholders, leading end-user training and managing ongoing adoption of system changes. Develop governance structures in line with HR guidelines, ensuring smooth integration of new processes and system enhancements. Collaborate with HRIS (Digital Solutions) to leverage ServiceNow and Workday for automation, knowledge management, and streamlined case handling. What you'll bring to the role Bachelor's degree in HR or related field (advanced degree a plus). 10+ years of HR operations, shared services, project/system implementation, or change management experience. 5+ years in a supervisory or team leadership capacity, managing diverse and geographically dispersed teams. Expert proficiency with ServiceNow and Workday, including process re-engineering and optimization. Strong analytical mindset with a focus on data, metrics, and continuous process improvement. Exceptional communication skills, able to translate business needs into operational requirements and drive stakeholder engagement. Proven attention to detail and confidentiality when managing sensitive HR data. Solid understa