Job Information
First Tech Fed Credit Union Senior Desktop Support Technician in Bellevue, Washington
Description The Senior Desktop Support Technician handles escalated and more complex IT support tickets and actively manages and participates in IT projects and initiatives. Here's what you can expect from the job and what you need to be successful: Job Duties Resolve complex technology issues, collaborating withinternal IT teams as appropriate Draft and review technical documentation and proactively identify gaps, making recommendations for process improvement Develop and review Standard Operating Procedures Manage software inventory and provide vendor support; assist management with license/contract renewals Participates in and/or leads enterprise-wide IT projects and intiatives, as assigned Maintain current knowledge of computer technology and make recommendations on new types of equipment and operational methods based on business needs As a subject matter expert, guide and mentor other Desktop Support Technicians Format, install, set up, and maintain desktop and laptop computers based on end user specifications in a VDI environment, as required Main XC (branch) support for the Seattle region Essential Skills Minimum 6 years' experience in an IT support or helpdesk role, with a mid-to-large size organization (1,000+ users), preferably in the financial services industry Experience managing enterprise-wide IT projects Advanced proficiency with ITIL processes Advanced skills supporting clients in a VDI environment Strong ability to communicate technical information, both verbal and written, to a wide range of end-users Ability to foster strong relationships with internal and external stakeholders Highly organized with proven expertise managing complex projects Strong analytical and decision-making skills with attention to detail Advanced knowledge of Microsoft Active Directory and VDI environments Advanced knowledge of Microsoft, Apple, iOS and Android Operating Systems Advanced knowledge of Microsoft Office Suite Minimum Education: Bachelor's degree is preferred, or equivalent work experience Certification/License: Microsoft certifications and/or CompTIA A+ certification are preferred Location: RidgePoint Community XC - Bellevue, WA 98007 | (Full-time Onsite) Target Compensation in Bellevue, WA:$41.00 - $44.50 hourly + annual bonus Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Accrue up to 17 days of Paid Time Off your first year of employment 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Clickhereto learn more! First Tech is not currently offering Visa transfer/ sponsorship for this position #LI-KW1 First Technology Federal Credit Union is an Equal Opportunity Employer. First Tech does not discriminate against any employee or applicant for employment on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state law, federal law, or local ordinance.