Service King Repair Planner/Autobody Appraiser/Collision Estimator in Bellevue, Washington
Position Title: Repair Planner
Reports To : General Manager
For over 45 years, Service King has been a collision repair operator of choice, with 335 locations in 24 states with a mission to provide a secure, fulfilling workplace that motivates our teammates to deliver safe, superior repairs with excellent customer service.
A Repair Planner is responsible for owning the full estimatics and repair process post-vehicle teardown and ensuring quality repairs are provided in a timely manner.
This position requires teammates to have a proven track record of high performance, possess an advanced level of technical knowledge regarding collision repair estimatics, have the ability to communicate detailed repair processes to Body Technicians, and be familiar with major insurance carrier procedures and requirements .
Review initial CFM estimates and write/lock final estimates: Review preliminary estimates completed by the Centralized File Management team, write complete estimates after full disassembly and damage evaluation, update CFM's estimates as needed, and lock final estimates
Collaborate with Parts Managers to source, order and track parts: Communicate with Parts Managers to ensure correct parts are ordered in a timely manner
Conduct quality checks: Manage each repair throughout the process and ensure Service King's quality standards by performing in-process QC; Able to pull and review all data procedures for/with Body Technicians and conduct post scans
Ensure DRP compliance: Understand DRP guidelines regarding all aspects of the repair and conduct carrier specific audits.
Pre-close the final repair order: Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are completed
· Additional responsibilities as assigned
Teamwork – Builds strong relationships and works collaboratively with others to meet shared goals; Strengthens relationships by promoting mutual trust and supporting
Accountability – Holds self and others accountable to meet and exceed commitments; Focuses on quality results, monitors progress, learns from mistakes, and strives for
Results Driven – Can be counted on to drive pace to achieve results and consistently meet or exceed expectations; Executes priorities with a focus on critical work to achieve targeted
Sound Judgment – Makes good decisions by analyzing the situation, leveraging experience, and using available information; Objectively evaluates problems, discovers root causes, and works toward timely
Customer Focus – Maintains a relentless focus on customers and is committed to the continuous improvement of services; Keeps internal and external customers in mind at all times and strives to proactively address customer concerns and
Attention to Detail – Ability to process detailed information effectively and consistently
Multi-tasking – Ability to work on and successfully complete many different tasks or projects at the same time
Stress Management – Ability to perform under pressure and in adversity
Time Management – Ability to analyze workload, assign priorities and maintain focus on tasks at hand in order to efficiently get work done
Written and Verbal Communication – Ability to provide clear, concise information in writing, via phone or in-person
Working Independently – Ability to perform tasks, take action and complete projects with little assistance or help of others
Minimum of 2 years' experience writing collision estimates in a fast-paced environment
Knowledge of collision repair process including knowledge of insurance procedures and requirements for a variety of carriers
Licensing required by state
Ability to work collaboratively with others to meet shared objectives
Proficient knowledge and use of estimating software
Proficient with Computers and other technology
Valid driver's license required
Legally authorized to work in the United States
Possesses DRP certifications
I-Car certification or able to obtain certification once hired
Experience working in CCC ONE Total Repair Platform
Service King provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
Requisition ID : 26094
Category : Repair Planner
Job Type : Full-Time
Address : 12130 Bel-Red Road Bellevue, Washington United States
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