Amazon Corporate LLC Program Manager, Voice of Driver in Bellevue, Washington
At Amazon we are looking for a Program Manager for the Amazon Flex Voice of the Driver team. Amazon Flex is powered by a mobile app that works in concert with our advanced logistics systems to onboard delivery partners, schedule delivery times, and guide deliveries with in-app navigation, and more. The Amazon Flex Voice of the Driver team is a critical function within the organization. Responsible for understanding and investigating driver concerns, and working within a dynamic environment to drive continuous improvements.Responsibilities:* Partner with business, marketing and operations stakeholders to define and implement new initiatives to improve the Amazon Flex Delivery Partner Experience.* Partner with business, product, customer service, tech and operations teams to identify driver insights, opportunities, help stakeholders prioritize and track short term and long term experience initiatives.* End-to-end ownership for key feedback mechanisms; from business requirements to long term roadmap planning for improvements.* Engage Amazon Flex stakeholders to share trends, emerging issues, track improvements and create action plans.* Deep dive driver pain points, identify specific gaps, and business requirements for improvement.* Create and manage reporting.* Bachelor's degree* 1+ year as a Program ManagerAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.