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Description

The Defect Prevention and Reconciliation (DP&R) organization aims to build innovative technology products that identify, resolve, and prevent defects from entering Amazon’s fulfillment supply chain. We eliminate operational waste and reduce cost, accelerating our fulfillment processes and improving customer experience. We are building a future where we capture, analyze, and explain every inventory defect across all stages of the supply chain (i.e. inbound, distribution, storage, fulfillment, returns). If you have an entrepreneurial spirit, know how to deliver, love to work with data, are deeply technical, highly innovative and long for the opportunity to build solutions to challenging problems that directly impact the company's bottom-line, we want to talk to you.

The DP&R team is looking for a Program Manager who will manage existing programs to reduce post-receive defects in the FBA space. You will deliver complex, cross-functional projects aligned with team goals. You will work independently, collaborating with product, program, operations, and engineering teams as needed. The Program Manager should possess a solid understanding of business problems, tools, workflows, and interdependencies within their area. This role will challenge you to focus on the broader business picture, including customer experience, processes, problems, and opportunities. The ability to understand relevant requirements and goals, identify stakeholder needs and KPIs, and help teams make trade-offs considering the larger picture is essential for success. The Program Manager will partner with other managers to secure resources, scope efforts, set priorities and milestones, and drive delivery. They will help teams determine areas for improvement, ensure success metrics are in place or define them, and may be responsible for organizing data and writing strategic program documentation. They will meet timelines, minimize disruption to partner teams, manage schedules, proactively mitigate risks, and keep the scope under control. The Program Manager will own program communication, accelerate progress through timely decisions and clearing blockers, and apply process improvement methodologies. They may oversee roll-outs, including testing and launch efforts. They may manage post-launch support plans and look for opportunities to improve system quality and operational excellence.

If you enjoy dealing with ambiguity, complexity and broad scope that will be at the epicenter of our initiative, come join us!

Key job responsibilities

• Drive operational excellence across DP&R projects and find opportunities to grow, scale, and improve existing FBA programs, launch new products, and successfully measure outcomes.

• Drive alignment with senior leaders and key cross-functional partners

• Identify automation opportunities to scale SX services and tools – design processes and procedures that scale with the business’ growth in volume, complexity across Established and Emerging Marketplaces

• Establish collaborative relationships with business teams to build roadmaps that will identify and reduce contacts (both incoming and productivity efforts) and reduce effort and/or improve SP experience.

• Set delivery/completion dates of program milestones and establish a regular review cadence to report on the state and impact of your initiatives according to established goals

• Utilize metrics to deep-dive into issues and uncover business-driving trends and patterns. Set-up mechanisms to audit and perform necessary course corrections where needed to meet business objectives

Basic Qualifications

• 3+ years of program or project management experience

• 3+ years of defining and implementing process improvement initiatives using data and metrics experience

• Experience using data and metrics to determine and drive improvements

• Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience

• 3+ years of driving process improvements experience

• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

• Experience building processes, project management, and schedules

• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.