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Amazon Corporate LLC Program Management, Transportation Systems in Bellevue, Washington

Amazon Transportation is seeking a highly skilled and motivated Program Manager to assist in the management of daily Transportation Systems Configuration supporting Outbound Customer Shipments flowing out of our North American fulfillment centers and our associated fulfillment network. Program Managers in this role work with business teams to translate operational designs into detailed systems configuration to ensure that the operational design is modeled, tested and executed quickly and with high quality/accuracy. The position will have leadership responsibility with 8-10 direct reports. This is an exciting opportunity to join a new team in a substantial growth area for Amazon.Key Responsibilities* Manage new and existing programs, successfully delivering difficult projects and goals across multiple organizations* Work directly with external providers, customers, and partner teams to craft and deliver scalable solutions* Partner with other program managers to secure resources, scope efforts, set project priorities and milestones and drive delivery* Own program communication, accelerating progress by driving crisp and timely decisions, clearing blockers (e.g., path to green), escalating as appropriate* Influence design and development of strategic processes* Work with program managers and business leaders to communicate and impact critical business initiatives* Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects and using this data to drive/influence business decisions* Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers* Manage post-launch support plans (e.g., post-mortem, issue/ticket management, etc.) and look for opportunities to improve program quality and operational excellenceResponsibilities include, but are not limited to:* Configuring shipping settings that will correlate to real time updates of the website checkout experience as well as inputs driving shipping decisions for packages in our transportation network* Validate expected behavior and compliance to standard procedures and develop/update internal documentation for internal training and reference* Scoping out business and functional requirements for the Amazon tech teams who create and enhance the software systems and tools we use* Continual, tactical communication primarily with internal customers (Program Teams, various Transportation Teams and Tech Teams)* Pulling data from numerous systems/databases (using Excel, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed* Develop performance metrics to assist with driving business results* Lead initiatives to re-engineer business processes and identify and eliminate root causes of defects in order to drive efficiency in Amazon's transportation operations* Work within various time constraints to meet critical business needs, while measuring and identifying activities performed* Creating narratives outlining the findings from analysis, variances to goals and presenting these finding in a review forumBasic Qualifications* Bachelor's Degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field* 3+ years of experience in program management, logistics, operations, supply chain, or transportation or equivalent professional or military experience* Demonstrated experience leading cross-functional programs* Demonstrated experience designing, implementing, and optimizing initiatives* Experience with data mining and data analysis* Experience with Microsoft Excel including pivot tables, macros, index/match, vlookup, VBA, data links, etc.* Experience with analytical tools such as SQL, Tableau or Micro