Job Information
T-Mobile USA, Inc Product Manager in Bellevue, Washington
Be unstoppable with us! T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop! The Product Manager is a visionary, strategist, analyst, customer evangelist, respected leader of execution, and professional relationship builder rolled into one dynamic package. The Product Manager is ultimately accountable, responsible, and has ownership of T-Mobile's internal and external products, platforms, services, experiences envisioned and created to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business objectives; it means securing funding, and leading a cross-functional team and stakeholders to deliver against the opportunity. Product Manager is a jack-of-all-trades, who demonstrates deep customer empathy, strategic thinking, commercial, analytical, and leadership prowess to deliver delightful and differentiated products to drive growth and create positive impact. Responsibilities: No day is the same for the Product Manager. Day to day activities or responsibilities cross-functionally include: conducting market research, generating product requirements, determining specifications, defining product strategy, creating the product road map, helping drive and support technical delivery end-to-end, defining scope for releases/product changes, partnering with development, project/program management, marketing, and others to define release schedule, and drive go-to-market activities as needed with internal and external collaborators Vision, Strategy, and Analysis Owns product end-to-end for products or features with moderate level of complexity and scope. This includes creating, managing, maintaining and communicating product vision and strategy. Identifies target customers for existing or future products and drives research and partners with business and internal/external stakeholders to understand customer experiences and find opportunity areas. Conducts analysis of quantitative and qualitative analysis to identify innovation opportunities or root cause, and assess size and impact. May work with data scientists to answer complex questions or gather data-driven insights. The Product Manager leverages rapid hypothesis-driven test methodologies and experiments (e.g. prototyping, A/B testing) to inform direction or prioritize investment with key internal & external partners. * Conducts cost-benefit / ROI / NPV analyses, competitive product analysis, to support decision making. Works with stakeholders and follows enterprise process to secure and maintain product funding. Communicates, influences, and sells ideas at peer and director levels. Includes regular product presentations. * Recommends feature set and positioning strategies to improve CX to drive or support growth. * Works with external third parties to assess partnerships and licensing opportunities. Develops and maintains understanding of technology trends, routinely assesses opportunities for innovation and impacts to product roadmap. Customer Evangelism * As a member of a highly-engaged team, the Fintech PM uses customer insights for product vision, strategy, roadmap, prioritization. Dedicates time to meet with customers to enhance empathy and to understand needs and prioritize feature capabilities. * Creates, manages, and fosters an active VOC feed team. Actively looks for opportunities to delight or meet customer needs. The PM promotes customer experience, advocates for the customer with inter