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T-Mobile USA, Inc Product Manager, Contextual Data REQ256320 in Bellevue, Washington

Be unstoppable with us! T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop! The Product Manager, Data focuses on how data is employed throughout the Marketing Technology ecosystem to contextualize and automate experiences. This individual helps shape the vision for the contextual experience future of T-Mobile, connecting the customer experience across channels and touchpoints through a strategic data and product lens. They maintain centralized, strategic coordination across multiple business, technology, analytics, and product teams to deliver data driven personalization across channels. They drive creation of the customer profile and contextual data user stories and acceptance criteria, facilitate workshops to maintain and groom a detailed use case/data backlog, participate in agile ceremonies, and own creation and maintenance of a detailed reason to demonstrate value delivered. They are responsible for maintaining the status and progress of features and experiences and creating/maintaining the overall contextual data roadmap. The Contextual Data Product Manager combines a customer experience orientation with data, customer profiles, propensity and data models expertise to drive contextualization/personalization initiatives, innovation, continuous improvement, and efficient scaling to deliver business results. Job Responsibilities: Vision, Strategy, and Analysis Owns product end to end for products or features with moderate level of complexity and scope. This includes creating, managing, maintaining and communicating product vision and strategy. Identifies target customer(s) for existing or future products drives end user product research. Partners with business and internal/external collaborators to understand current customer experiences, identifies areas of opportunity. Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact. May work with data scientists to answer sophisticated questions or identify relevant insights from data. Uses rapid hypothesis driven testing methodologies and experiments (i.e. paper prototype, A/B testing, etc.) to advise direction, prioritize investment. Conducts cost-benefit / return on investment / NPV analysis, competitive product analysis, to support decision making. Works with partners and follows enterprise process to secure and maintain product funding. Communicates, influences, and sells ideas at Director level and below. This includes regularly delivering product presentations. Conducts specific ad hoc analysis and provides insights to management on request. Recommends product feature set and positioning strategies to improve customer experience, and drive or support growth. Develops and maintains current understanding of tech trends. Assesses how trends impact the roadmap or create opportunity for innovation of the product. Customer Evangelist Uses customer insights for product vision, strategy, roadmap, priorities. Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities. Actively looks for opportunities to delight or meet customer's unmet needs. Evangelizes and advocates for the customer both internally (IC through C level) and externally, perpetuating the customer-first attitude. Product Execution / Delivery Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for moderately soph

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