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Oracle Principal Technical Writer in Bellevue, Washington

Responsible for designing, developing, and maintaining user assistance and training documentation for Oracle applications. Collaborate with multiple internal stakeholders to design our next generation of user assistance technology and implementing new embedded help delivery mechanisms that improve how technical information is delivered to our customers. Work with development teams to implement code for new user assistance mechanisms.

Create user assistance for your assigned product, which may include training courses, certification exams, documentation, tutorials, videos, embedded help in UI, sample code, eBooks, infographics following user assistance development processes, templates, and standards using various tools and systems. This will include user assistance for conceptually complex areas, documenting the most technically challenging parts of the product(s) or product area(s). Lead discussions at user assistance and feature team meetings. Participate in preparation of design documents for major changes in user assistance and be responsible for detailed review of features and assignments to team. Collaborate with internal stakeholders to develop user assistance vision documents which detail the product use cases, common tasks, and user personas. Utilize multimedia technologies and techniques in enhancing the effectiveness of user assistance. Lead and drive cross-team or cross-LOB projects and initiatives. Organize, teach, facilitate, and observe pilots taught by more junior UA developers. Create support collateral for pilots where appropriate (wiki pages for course pilots). Develop, upgrade, and maintain basic, advanced, or new/emerging courses according to standards, using the latest tools. Contribute to design, coordination, and validation of major enhancements to user assistance practices, patterns, processes, and standards.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Demonstrate functional knowledge of Windows and Linux or UNIX. Demonstrate understanding of four of the following technologies: XML, XHTML, XSL, DITA, CSS, DOM, RDBMS, CGI, PHP, REST, Java servlets, or XML schemas for user assistance types, and information and learning architecture. Have co-authored and delivered presentations at industry or technology conferences on topics related to Oracle products, technologies, or user assistance. Possess a degree, certificate, or relevant industry experience. Suggested majors include English, technical writing, communications, instructional design, software engineering, or computer science. Minimum of 8 years of user assistance development or relevant experience.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

The Oracle Utilities Global Business Unit (UGBU) delivers cutting-edge solutions to the global utility industry, including billing, customer care, collections, meter data management, network management, energy efficiency, and business intelligence among others. We are looking for an expert communicator capable of researching complex technical information and creating engaging prose for internal stakeholders, integrators, technical staff at utilities, and utility Customer Services Representatives.

As a product expert, you will be expected to have an understanding of how our products work and how they are developed. You will use this knowledge to help maintain our internal knowledge base in Confluence and create customer-facing deliverables. As a member of the Knowledge Management group, you will design, create, and deliver whole product documentation sets and/or related courseware, direct the work activities of other technical writers and subject matter experts, and make sure that documentation deliverables meet our quality standards. Along the way, you will introduce innovative techniques and tools to help transform how the UGBU manages information.

Preferred Skills:

  • Experience producing documentation in an Agile, Software-as-a-Service environment

  • Single-sourcing/multiple presentation experience

  • Understanding of DITA/XML documentation practices

  • Understanding of structured documentation and minimalism

  • Experience with web applications

  • Grasp of information architecture principles and Cascading Style Sheets (CSS)

  • Experience creating and structuring content in a wiki environment

  • Experience writing and managing documentation that is localized into non-US languages

  • Experience presenting content in a clean and attractive manner

  • Experience with instructional design is a plus

Tools:

  • Arbortext Editor or similar XML editor

  • MadCap Flare or Adobe RoboHelp

  • Adobe FrameMaker

  • Microsoft Word and PowerPoint (or Open Office equivalents)

  • Atlassian Confluence or similar wiki tools

Education and Experience:

  • BS or MS degree or equivalent experience.

  • 5 years of technical writing or related experience.

  • Self-starter with minimal supervision.

Note:

In your application, please provide three to five samples that represent your best work. Each sample should be no more than three pages long. If you would like to provide a longer document to add more context, be sure that you specify which pages you'd like to highlight. The emphasis should be on quality over quantity.

Job: *Product Development

Organization: *Oracle

Title: *Principal Technical Writer *

Location: United States

Requisition ID: 210001OY

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