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TITLE: IT Support Specialist - Agency Contract LOCATION: Bellevue, WA, USA TerraPower is a nuclear technology company based in Bellevue, Washington. At its core, the company is working to raise living standards globally through a more affordable, secure and environmentally friendly form of nuclear energy along with innovations in medical isotopes to improve human health. In 2006, TerraPower originated with Bill Gates and a group of like-minded visionaries who evaluated the fundamental challenges to raising living standards around the world. They recognized energy access was crucial to the health and economic well-being of communities and decided that the private sector needed to take action and create energy sources that would advance global energy deployment. TerraPower's mission is to be a world leader in new nuclear technologies, while developing innovators and future leaders in the nuclear field. As a result, the company's activities in the fields of nuclear energy and related sciences are yielding significant innovations in the safety and economics of nuclear power, hybrid energy and medical applications - all for significant human health benefits. TerraPower is seeking to contract with, via agency vendor, highly motivated and forward-thinking professionals who are interested in focusing on advanced nuclear reactor research and development and influencing change within the nuclear power landscape and bringing forward the critical production of medical isotopes. IT Support Specialist - Agency Contract TerraPower, LLC. is seeking to contract with a highly capable and motivated support specialist to help support our internally-developed/internally-used specialized business software, called Atom. This software facilitates the design process and performs configuration for the plant configuration management for advanced nuclear reactors. It handles requirements management, configuration management, document management, open items, glossary, software, workflows, decisions, safety-related events, and more. A large and growing team of engineers and managers use the system and need support in understanding how to use it, how to effectively report bugs, and how to effectively suggest enhancements. This role will be the user-facing interface between the developer team and the users, triaging tickets, explaining solutions, and working with the developers to resolve complex issues. Responsibilities * Become an expert power user of our internal nuclear configuration management software * Triage new and backlogged user support tickets * Help users solve their problems by training them, working with them (e.g. via screenshare), and/or building Software Change Requests to send to the developer team * Regularly inform users about the status of support requests they've sent in * Provide feedback to the developer team about common issues users have, and what updates to the software might help reduce * Update documentation and training material based on common user needs/questions * Participate in testing new features during regular new releases of the software Key Qualifications and Skills * Ability to learn and understand how to use complex custom software in nuclear reactor design space * Ability to work professionally with users through complex and often frustrating issues * Ability to teach users how to use software effectively * Ability and willingness to understand enough depth about how the system works to know when developer changes are needed * Interest in learning more about Python/Django/Javascript/Vue software development desired * Strong communication skills desired * The successful candidate will possess a high degree of trust and integrity, communicate openly and display respect, and a desire to foster teamwork * Actual position starting level and title will be determined