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Description

Sub Same Day (SSD) Ops Excellence (OpX) is looking for a Manager of Program Management with a delivery record and proven project management experience to own and execute strategic, cross-functional operations and technology projects for our faster than Same Day operations. This individual will lead a team for our newest critical vertical - Change Management.

Robust understanding of fulfillment operations including under-the-roof processes, inventory flows, constrained FC assets (capacity and labor), quality, and long term roadmaps will help develop new innovations. This role will play a critical role in the expansion of new selection to the sub-same day program. It requires a high-level of ownership over the end-to-end process, the ability to think outside of the box, willingness to disrupt current processes, the ability to design sustainable solutions, and influence stakeholders.

This role requires scoping large, ambiguous projects, managing to project timelines, and communicating to senior management on status, risks, and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. This role will be a people leader position.

This role can be located in Bellevue or Nashville.

Key job responsibilities

• Leading a team of program managers

• Driving innovation that improves the under-the-roof processes and continuously removes cost from our fulfillment network

• Partnering with cross-functional teams to plan, organize, execute, and standardize complex projects to achieve variable cost, quality, and expansion goals

• Gathering and analyzing data across fulfillment and delivery functions to establish global standards for operations and other cross functional teams

• Analyzing and solving operational barriers with a focus on understanding root causes and driving forward solutions

• Leveraging analytics to support the future state of the business

The Program Manager will also demonstrate:

• Confidence operating in ambiguous and iterative business space

• Attention to detail including proven ability to manage multiple, competing priorities simultaneously

• Ability to think strategically and execute methodically

• Ability to work in a fast-paced environment where continuous innovation is required

• Ability to clearly communicate data insights, vision, and program roadmaps to others

Basic Qualifications

• Bachelor's degree

• 5+ years of team management experience

• 5+ years of working cross functionally with tech and non-tech teams experience

• 5+ years of cross functional project delivery experience

• 5+ years of program or project management experience

• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• Experience managing, analyzing and communicating results to senior leadership

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,500/year in our lowest geographic market up to $189,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.