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Description

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.

In Project Kuiper Enterprise Technology, we build the software, services, and infrastructure that enable our program to design and engineer the future of LEO Satellite based broadband services.

As an IT Support Manager, you will be responsible for building and maintaining the centralized IT Support operations across Kuiper Facilities. In this this role, you will provide leadership to a team that is responsible for central IT Support Operations. You will build and develop a team of engineers to perform IT Support functions and report key operational metrics to the business. You will work closely with stakeholders across various hardware design, software and business teams to identify and drive innovative solutions that achieve business goals and align with long-term product roadmaps.

You will work alongside other Program Managers, Product Managers, Software Development Managers and Engineers to drive key business initiatives. Our ideal candidate will have a strong Data Center Operations and IT Support background, with demonstrated experience leading highly effective Technical Operations teams supporting critical infrastructure.

Key job responsibilities

• In this new role you will build and lead a centralized team of IT Support Engineers across multiple locations.

• Assist & manage relationships with external vendors & contractors.

• Accountable for meeting and exceeding operational goals.

• Responsible for strategic planning and forecasting; performance appraisal; problems resolution; and staffing needs.

• Obsess over team learning and development, both from a technical/functional and soft skills (critical thinking, emotional intelligence, and adaptability) development perspective including mentoring and training.

• Develop, improve, and share operational best practices across the globe.

• Hire, manage, and develop the central operations team

• Continuous improvement of operational processes, procedures, methods, and tools.

• Assist in implementing service methodologies that include incident management, problem management, change management, capacity management. and inventory management.

• Write strong documents for proposing new business processes and metrics reporting.

• Communicate technical information across all levels of the organization

Export Control Requirements: Due to the need to access certain federal controlled information, you must be a U.S. citizen for consideration.

A day in the life

This is a fast-paced, intellectually challenging position. You will be an active member of the organizations leadership team. You will work with leaders in multiple technology areas. You have relentlessly high standards for yourself and everyone you work with, and be constantly looking for ways to improve your product’s performance, quality and cost. We want individuals who are ready for this challenge and want to reach beyond what is possible today.

About the team

To enable production, the Kuiper Builder Enablement and Engagement organization provides infrastructure, IT and builder support to all Kuiper engineering and service teams. As individual teams we provide subject matter expertise that enables Kuiper Engineers to design and build best in class, from LRU rack design and provisioning to PCBA release, we traverse the full suite of services. As an organization, we are the schema connecting Kuiper Engineering teams to production.

At Amazon, our mission is to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright and driven people. We're dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.

Basic Qualifications

• Bachelor's degree, or 4+ years of professional or military experience

• 5+ years of developing a team of technical professionals across multiple locations experience

• 4+ years of leading technology teams as a information technology operations manager experience

• In-depth knowledge and understanding of change concepts, problem and incident management

• Financial acumen in annual budgeting, Capex and Opex

Preferred Qualifications

• Master's degree in engineering, computer science, or a related field.

• Experience in safety, security, and availability incident response, incident management, and incident resolution.

• Continuous improvement of operational processes, procedures, methods, and tools.

• Meets/exceeds Amazon’s functional/technical depth and complexity for this role.

• 4+ years of experience with mission critical infrastructure support.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $105,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.