PRO Sports Club ITS Administrator I in Bellevue, Washington

As TIER 1 support, this role provides exceptional ITS support for PRO Sports Club cast members. Support service is performed with enthusiasm and friendliness and a willingness to help others. A successful cast member in this role will have strong customer service skills, be enthusiastic about PRO Sports Club and the role they perform within the ITS Department at PRO Sports Club. Adherence to PRO Sports Club’s Core Values and mission statement is expected and is critical to success in this position.

  • Answers usability and basic technical issues, conducts basic troubleshooting and logs all pertinent support requests into the Aegis ticketing system.

  • Participates in the coordination of communication between users and the upper tiered support system (TIER 2 and TIER 3).

  • Ability to articulate usability and basic technical issues from a user perspective in written and verbal communication

  • Ability to track ticket status, priority and age of tickets entering and leaving TIER 1 level.

  • Assure adherence to PRO Sports Club policies and procedures

  • Participates in periodic staff meetings

  • Performs other related duties as directed by management

DESIRED KNOWLEDGE, SKILLS, AND ABILITIES

  • Understands technical terminology, as well as the following technologies or technical processes:

  • Windows XP/7/8/10 OS

  • Active Directory (User account management)

  • Microsoft Office 2010/2013 products

  • Internet browser and internet access

  • Basis hardware troubleshooting

  • Local and network printing

  • Telephony questions

  • Wireless access

  • PRO Sports Club-specific custom applications

Skills Required

  • Demonstrate ability to troubleshoot application usability issues including the ability to seek additional information and creatively pursue resolutions with minimal direction.

  • Be able to write effectively, and be customer-centric in every aspect of your support role

  • Be able to function as a member of a team in a collaborative work environment

  • Ability to handle and prioritize multiple support tickets in an active online/ecommerce environment setting.

  • Ability to be flexible, adaptable and work under pressure

  • Ability to work independently in a fast paced environment

  • Use a computer, tablet or smartphone on a continual basis

  • Experience supporting users in a service-industry environment

  • Experience in the fitness industry a plus

Req No.: 2018-39128

External Company URL: www.proclub.com

Street: 4455 148th Ave NE