Job Information
Chewy IT Site Support Technician II in Bellevue, Washington
Our Opportunity:
We are seeking a highly motivated IT Site Support Technician II to be part of a new and exciting team located at our Corporate Headquarters in Bellevue, WA. The Chewy USA IT Site Support team provides world class tier 2 / 3 service and desk side support to all internal customers.
The IT Site Support team serves a fundamental role in providing and implementing solutions to computer and network problems. Responding to and resolving customer issues, problems and queries relating to IT systems used throughout the organization. Taking receipt of escalated service desk support requests (by telephone, email, written and in person) and troubleshooting them, documenting, analyzing and resolving these requests. This is a great opportunity for someone who wants to be part of a vibrant, dynamic and successful IT team.
What you'll do:
Create, maintain and support standard Windows and Apple desktop configurations to be used organization wide
Research and develop new standard hardware and software for use in the enterprise environment
Analyze intermediate to complex problems and recommend hardware and software solutions as needed
Partner with specialty teams to provide quick, high quality custom solutions when needed that are aligned with IT standards and controls
Accurately monitor and track hardware and software inventory following Chewy’s IT Asset Lifecycle procedures
Troubleshoot and resolve a variety of technical issues regarding networks, client/server systems, PC’s, desktop application software, and peripheral devices; escalate issues as needed
Serve as an escalation point for all desktop related issues supporting the organization’s incident management practices
Provide mentorship, training and assistance to site support and service desk staff when workloads are high or where experience is required
Quickly and professionally respond to second and third level technical support requests that come in via phone, e-mail and ticketing system and in person
Take a proactive approach to providing immediate and long-term solutions to issues and anomalies
Support departmental moves, adds and changes in and around the office
Maintains current knowledge of solutions available to perform software distribution, inventory, monitoring, updates and ongoing maintenance for the organization’s client system environment
Creates technical documentation as required.
Participate in 24/7 support and on-call rotation
Must be available to work 8am to 5pm
What you'll need:
Minimum of 3 – 4 years’ experience providing technical support
CompTia A+ or CompTia Network + Apple ACMT or ACSP Certification
MS certifications such as MCSE, MCSA, and MCITP
Functional knowledge of Active Directory and related services
Experience administering Office 365
Expert knowledge of Windows Desktop Operating Systems such as Windows 10 and Windows 11
Experience supporting Apple computers in a Windows Active Directory environment
Experience supporting MS Office Suite (Word, Excel, PowerPoint, Outlook)
Bonus:
Certification in ITIL
Knowledge of configuring/administering Microsoft Deployment Toolkit or System Center Configuration Manager
Knowledge of project management methodology
Compensation & Benefits:
Our salary range for a IT Site Support Technician II position is $27.40 - $41.11. The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant.
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com .
Non-exempt hourly team members accrue paid time off (PTO) while salaried-exempt team members have unlimited PTO, subject to manager approval. Non-exempt hourly team members in Fulfillment Centers and Customer Service are also eligible for additional unplanned unpaid time off (UTO). Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com .
If you have a question regarding your application, please contact HR@chewy.com .
To access Chewy's Customer Privacy Policy, please click here (https://www.chewy.com/app/content/privacy) . To access Chewy's California CPRA Job Applicant Privacy Policy, please click here (https://chewyinc.phenompro.com/us/en/privacy-policy) .
Chewy
- Chewy Jobs