LifeCenter Northwest Hospital Development Program Manager, South Sound in Bellevue, Washington
Hospital Development Program Manager, South Sound
Bellevue - Bellevue, WA
4 Year Degree
Up to 50%
The Hospital Development Program Manager is responsible for planning, implementing, and managing customized organ and tissue donation programs at assigned hospitals. This role provides support to ensure hospital and donor family experiences are consistent and the highest level of quality service and outcome is achieved. The ultimate accountability is to achieve and maintain high donation rates in all assigned hospitals.
Hospital Partner Responsibilities
Establishes a strong working relationship with, and serves as a knowledgeable resource for hospital administrators, physicians, nurses, and other associated health care professionals.
Collaborate with hospital partners to develop and maintain organ and tissue donation policies at assigned hospital accounts.
Analyzes hospital accounts utilizing death record reviews, referral data, and potential donor statistics. From this analysis, develops customized plans for assigned hospitals including short- and long-term objectives and action plans.
Presents data to administrative-level contacts and assures that best practices for donation process are followed.
Provides direct support to hospitals and clinical staff during referrals and cases.
Maintains and assists in establishing contractual relationships with assigned hospitals for tissue recovery services.
Assesses relationship status with key hospital staff and professional partners and recommends strategy for growth in order to continuously grow donation culture and strengthen LCNW’s relationship within each hospital account.
Assists all hospital accounts with Joint Commission, CMS, FDA, DNV, state and federal laws and UNOS requirements related to organ and tissue donation. This includes providing direct support to assigned hospitals specific to need (including educational programs, nursing staff and physician training) and establishing and updating donation policies and procedures.
Sales & Marketing Responsibilities
Implements strategies outlined in retention and acquisition strategy for all current and prospective hospital partners with LCNW tissue recovery agreements.
Utilizes marketing/communications strategy and related tools, aimed at gaining additional market-segment share.
Collaborates on the RFP process including drafting, editing, and finalizing partner proposals.
Develops targeted training programs for hospital staff on the donation process driven by data analysis and process improvement needs.
Professional Partner Responsibilities
Partners with Donation Liaison to establish a strong working relationship with medical examiners, coroners, funeral homes, and other professional partners.
Presents at nursing schools as needed
Participates in professional and community trade events, by exhibiting or speaking.
Collaborate with partner donation agencies in shared hospital accounts.
Internal Partner Responsibilities
Collaborate with internal departments to review process challenges at assigned hospital accounts, and work to implement process improvement efforts.
Serve as a resource to internal partners regarding hospital policies and procedures. On-site support during case activity is expected on a regular basis.
Collaborates with Communications Department to create and update professional educational materials.
Assists with community outreach specifically aimed at donation education. Develops strong relationships with community organizations and leaders to help LifeCenter further its mission.
This position has no formal supervisory responsibilities.
EDUCATION, EXPERIENCE & JOB REQUIREMENTS
A Bachelor's degree from a four-year college or university
Relevant work experience can be considered as a substitution for academic requirements.
A minimum of two years’ work experience in a health care environment or related field is strongly preferred.
KNOWLEDGE, SKILLS, ABILITIES
Excellent written and verbal communication skills with the ability to communicate effectively to a variety of audiences. Good presentation skills are necessary.
Highly organized and analytical and is able to present information to others in a clear and concise format.
Outstanding ability to analyze and assess situations, create solutions to problems and motivate others.
A proactive team player.
This individual must demonstrate operating knowledge of computers with a demonstrable, intermediate level skill (at a minimum) with email, Word, Excel, and other comparable software programs.
This position may require the ability to operate specialized equipment, such as audio-visual equipment.
The employee in this position must uphold the core values of LifeCenter; these include:
Integrity: We are trustworthy, reliable, respectful, and accountable.
Collaboration: We work in partnership with others, seeking to understand and be understood, and finding common ground and shared goals to build upon together.
Courage: We take personal responsibility and face challenges head-on.
Service: Through professionalism and dedication, we honor our commitment to serve others and our obligation to be good stewards of the gift of life.
Travel is essential to this position; consequently, the employee must be prepared to travel by automobile and airplane.
LifeCenter Northwest is proud to be an Equal Opportunity Employer.