Work in Washington Veterans Jobs

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! The Customer Success Manager (CSM) is a strategic, frontline role supporting a targeted portfolio of high-value T-Mobile for Business (TFB) customers. The CSM is accountable for enabling customers to improve the value of doing business with T-Mobile while realizing their desired outcomes. As an integral member of the account team, the CSM will focus on the adoption & utilization of T-Mobile products & services, will drive growth initiatives and build customer advocacy. The CSM will build and maintain strong relationships with all key partners within their assigned base. The CSM will possess a deep knowledge of their customers' business requirements and will serve as a trusted advisor in building and implementing upon customer-specific success plans. The CSM will coordinate with cross-functional partners to proactively resolve critical business challenges, provide business insights, increase ease-of-doing-business, while driving top line revenue growth, retention, and renewals. Job Responsibilities: Lead a portfolio of high-value accounts, all high-touch business customers with sophisticated needs. Collaborate with customer leadership and account team to clearly define business outcomes; build a success plan inclusive of customer objectives, key partners, challenges, achievements, and the metrics needed to achieve them. Provide project management support; partner with cross-functional team members to ensure the timely delivery of breakthroughs & customer outcomes. Partner closely with Implementation team to map out customer onboarding plan and objectives. Anticipate and resolve customer struggles by bringing appropriate resources and solutions to bear. Leverage business intelligence and insights to identify predictive indicators for utilization/churn, engagement, sentiment, and partner with internal team members to take mitigating actions. Develop and present executive briefings to key partners (customer and T-Mobile); reporting against critical metrics to articulate current industry trends, objectives, challenges, breakthroughs & measures of success. Stay apprised of major changes within customer organizations and optimally leverage change leadership skills to ensure delivery of desired strategic outcomes. Continuously seek to improve time-to-value & ease-of-use/doing business. Maintain a comprehensive understanding of current and future TFB products/services; drive adoption within assigned accounts by identifying additional use cases and positioning new product/service offerings to deliver customer outcomes. Manically focus on growing customer retention & building advocacy. Proactively support contract renewal cycle. Work Experience: 5+ years of proven experience in Customer Success, Implementation or Sales in an Enterprise/Government context. Telecom experience preferred. Proven track record of delivering results above expectations. Customer-focused; considers the impact on customers with every business decision. Shown executive engagement skills with the ability to build trust and strong cross-functional relationships to achieve common goals. Strong interpersonal and time management skills with ability to lead highly sophisticated and/or critical customer issues in a time-sensitive, fast paced environment. Excellent communication, presentation, and social skills. Strong business acumen and skills to transform data into actionable insights. Experience with Saleforce.com