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At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Job Overview This position is responsible for the development and execution of CRM campaigns in order to grow and retain T-Mobile's customer base. This position is specifically responsible for timeliness, quality and accuracy of campaign execution & its results. Furthermore in scope is the identification of channel and process improvement to support campaign management efficiency & effectiveness. Job Responsibilities: Plans, designs and manages CRM campaigns to T-Mobile customers through relevant channels (e.g. Direct Mail, Outbound & Inbound Calls, Care, Retail, Email, SMS, on-device and web) including accountability for efficient execution on time and in budget. This includes receiving the strategic direction from business partners and building out recommended campaigns (the how and how often to reach out to customers) to support the strategic goal. Reviews concept briefings with requestors, performs feasibility studies and aligns schedule and timelines across different stakeholder groups. Liaison between the internal stakeholders and the reporting teams. Regularly communicates campaign impact and recommendations to internal stakeholders and management. Education:Bachelor's Degree Business or related field (Required) Work Experience:4-7 years Research design experience and training experience. (Required) 2-4 years Project Management experience (has managed small to medium sized projects including multiple simultaneous). (Required) 2-4 years Experience in managing CRM campaigns on vendor or client side. (Preferred) 2-4 years Wireless cable or subscriber based industry experience managing or developing CRM programs. (Preferred) Experiences in relations management with external vendors and agencies. (Preferred) Experience in Up/Cross-Selling and/or Brand Trust, Loyalty Campaign Management, Performance Analysis. (Preferred) Knowledge, Skills and Abilities:CRM (Required) Project Management (Required) Analytics (Required) Presentations (Required) Communication (Required) Relationship Management (Preferred) Branding (Preferred) Analysis (Preferred) Customer Relationship Management (CRM) (Preferred) Licenses and Certifications: * At least 18 years of age * Legally authorized to work in the United States Travel: Travel Required (Yes/No):No DOT Regulated: DOT Regulated Position (Yes/No):No Safety Sensitive Position (Yes/No):No Base Pay Range: $76,200 - $137,400 Corporate Bonus Target: 15% The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of