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Amazon Business Analyst, Returns, ReCommerce & Sustainability in Bellevue, Washington


At Amazon Worldwide Returns & ReCommerce (WWR&R), we aspire to zero: zero cost of returns, zero waste, zero defects, and zero carbon footprint. We are an agile, innovative organization dedicated to ‘making zero happen’ to benefit our customers, company, and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WWR&R includes business, product, program, operational, data, and software engineering teams, who together manage the lifecycle of returned and damaged products.

The Disposition and Routing team oversees aggregate recovery levels across ReCommerce channels, routing systems and inventory disposition.

As Business Analyst, you will be responsible for evaluating drivers of total inventory recovery and margin for returned and damaged products. You will analyze the impacts of various routing and recovery decisions and create financial models to measure different scenarios. You will make recommendations to product and program owners based on these insights to influence results to increase recovery and reduce inventory waste.

Key job responsibilities

  • Use analytics and data mining techniques to solve complex problems and drive business decisions.

  • Create financial models to evaluate disposition and routing options.

  • Establish KPIs to measure business results and create bridges for supply chain profitability results.

  • Draw inferences and conclusions, and partner with BI team to create dashboards and visualizations of processed data, identify trends, anomalies.

  • Work closely with internal stakeholders such as business teams, engineering teams, and partner teams and align them with respect to your focus area

We are open to hiring candidates to work out of one of the following locations:

Bellevue, WA, USA

Basic Qualifications

  • Bachelor's degree or equivalent

  • 3+ years of business analyst, data analyst or similar role experience

  • 3+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience

  • Experience with SQL

  • Experience defining requirements and using data and metrics to draw business insights

  • Experience making business recommendations and influencing stakeholders

Preferred Qualifications

  • Experience creating intermediate financial models

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,500/year in our lowest geographic market up to $143,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.