Work in Washington Veterans Jobs

Be unstoppable with us! T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop! The Customer Care Demand Planning Team within the Consumer Group organization is looking for an energetic, self-directed, and detail oriented candidate for the position of Business Analysis Manager, Demand Planning. This individual contributor provides key insights to leaders on underlying drivers of forecast variance, supports post-mortem analysis, and evaluates impacts to the Customer Care organization from T-Mobile Projects & Initiatives to ensure appropriate staffing globally, optimize customer experience, and deliver on strategic planning and performance goals. This role is highly visible and requires robust partnership and collaboration with stakeholders across multiple departments in the organization. The ideal candidate should possess a strong analytical background, utilize data to derive conclusions and clear recommendations, and thrive in a fast-paced environment. Communication of complex issues in simple terms, comfort with ambiguity, and the ability to work under pressure/tight timelines are critical to success in this position. What you'll do in your role. Utilize data mining techniques and multiple business intelligence analytical tools to perform complex quantitative and quantitative trend analysis as well as behavioral analysis. Use data exploration and validation, including query data from relational databases including Teradata, and Microsoft SQL Server leveraging reporting tools including Tableau, across multiple Enterprise departments to validate and synthesize statistical data, conducting root case analysis, and developing business and operational solutions identify opportunities within existing Tableau, Snowflake, and Azure reporting environments to streamline processes, increase efficiencies across the Consumer organization Perform post-mortem analyses to determine effect of key business decisions Extract the big picture from detailed analysis, formulate robust conclusions, and prepare presentations and models to support conclusions of key drivers of performance (e.g. sales volume, gross margin, churn, value creation, etc.) Act as a leader within project teams to identify risks and opportunities and align to organizational goals Develop Executive Level presentations and influence leadership through fact-based analysis Build strong cross-functional relationships and partner with Customer Experience, Marketing, and other support teams Coach, mentor, and develop members of the Demand Planning team Skills Ability to autonomously gather and analyze data; Proven analytical skills Track record of presenting complex findings in a concise, informative manner Strong problem solver and intellectually curious (analytical/logical thinking, creative) Demonstrates ability to manage multiple priorities simultaneously and meet tight deadlines Demonstrates comfort with ambiguity and thinks outside-of-the box Excellent communication skills (verbal and written) Ability to partner with and influence others with excellent networking skills Ability to learn by assimilating and applying new job-related information that may vary in complexity Telecommunication experience preferred Required Qualifications Strong track record of root cause analysis Proven experience providing recommendations to drive business results Bachelor's Degree or equivalent work experience require