Job Information
First Tech Fed Credit Union BI Analyst II, Member Insights in Bellevue, Washington
Description The BI Analyst II, Member Insights is part of the growing Continuous Improvement organization and isan expert in member experience data. As the BI Analyst, you'll support a pivotal role in defining and improving the Customer Experience (CX) strategy through providing provide statistical and analytical support to key stakeholders by creating institutional and ad-hoc reports. Primary Responsibilities: * Identify metrics to turn data into valuable insights using creative solutions, drive the business forward, and effectively communicating insights to key stakeholders including senior and executive leadership * Act as a subject matter expert in building, advising, and enabling enterprise reports, dashboards, and visualizations that will result in complex solutions for cross-functional initiatives * Drive member journey mapping by analyzing diverse data sets and uncovering insights that help create a deeper understanding of the member experience * Advance the Voice of Customer program and lead initiatives that will focus on continuous improvement across the enterprise and the entire member journey Assist in verifying accuracy and completeness of data models, data relationships, mappings, and definitions for the business unit. Lead improvements in existing analysis and streamline KPI measurements Partner with data scientists and other analysts to create a holistic approach of measuring, reporting, and benchmarking customer experience (CX) Experience and Education Requirement: * Minimum Education: Bachelor's degree in Business Administration, Mathematics, Statistics or related field * Minimum 4 years' experience as a BI/Data Analyst, preferably in the financial services industry * Ability to anticipate needs and prioritize projects while producing high-quality work * Thrives in a dynamic environment and proactively identifies opportunities for CX improvements * Demonstrated experience using common business intelligence tools including OBIEE, BOBJ, MicroStrategy, Power BI with strong preference for Tableau * Strong knowledge of analytical programming languages including SQL, Python, R * Strong business acumen and leadership skills * Exemplary communication skills: oral and written, with ability to translate complex statistical and quantitative analysis into simple real-real world inferences for business teams and senior management * Ability to work effectively with multiple stakeholders of different levels across the organization * Analytical and able to work with large datasets to identify actionable insights * Prior experience with customer survey platforms (e.g. Qualtrics) and text analytics is preferred * Certification/License: Tableau Certified Professional is preferred Location: Hillsboro, OR 97214 | Rocklin, CA 95765 | Ridgepointe, WA 98007 | San Jose, CA 95134 (HYBRID) Target Compensation in Hillsboro, OR:$95,000 - $105,000 annually + annual bonus Target Compensation in Rocklin, CA + Ridgepointe, WA: $104,000 - $116,000 annually + annual bonus Target Compensation in San Jose, CA: $118,000 - $132,000 annually + annual bonus Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Accrue up to 17 days of Paid Time Off your first year of employment 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Clickhereto learn more! First Tech is not currently offering Visa transfer/ sponsorship for this position #FT123 First Technology Federal Credit Union is an Equal Opportunity Employer. First Tech does not discriminate against any employee or applicant for employment on the basis of race, color, ancestry, national