Job Information
WaveDivision Holdings LLC Special Projects Manager in Beacon Hill, Washington
Description Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company. Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you'll stay empowered to do your best work by creating astounding possibilities for local communities and beyond. Where you will work: This is a remote position that will report to one of Astound Broadband's Washington state office locations. A Day in the Life of the Special Projects Manager: Investigation of project scope, opportunity, & deliverables Development & communication of a detailed project plan Identification of key milestones, roadblocks, and issues Effective communication of critical issues Requesting & obtaining resources from internal organizations Timely management of project and priorities to meet deliverables Providing status as necessary Implementation of deliverables on schedule Deliver results Communication, information sharing, lessons & post mortem of project Other duties as assigned. Potential projects include Major Network Expansion Initiatives Billing enhancements Efficiency improvements Cost savings opportunities Functional transfers / development Major initiatives (both customer facing & internal) Process improvement/documentation New product/process/functionality What You Bring to the Table: Operational experience in a service industry - cable, telecommunications, etc. Formal training in project management including 3-5 years of experience, or equivalent Proven ability to deliver results in an independent, self guided work environment Detail oriented Excellent interpersonal skills Strong presentation skills & comfort with Senior Management Strong problem solving skills Excellent written & verbal communication skills Ability to manage multiple concurrent projects Flexibility to work under aggressive time schedules Ability to perform with little supervision in a rapidly evolving environment Enjoys challenges Ability to create an maintain complex project schedules Ability to see the big picture, yet competent with the details Displays proven good judgment and proactive decision-making skills Excellent customer service focus Related Competencies Customer Focus Always acts with customers in mind Dedicated to meeting the expectations of internal and external customers Consistently goes the extra mile to provide world class customer service Technical Operations and technical background Perseverance Pursues projects, tasks, and initiatives with energy and drive Team Building Creates an environment that supports collaboration Develops people & builds organizations Partners well with other teams Drive for Results Pushes self and inspires others Ability to work within strict deadlines Innovation Able to develop creative solutions to complex problems Creative approach to problem solving Continually looks for and implements process improvements Persuasion Effectively uses persuasion to solve problems Gets to win/win Education and Certifications: Bachelor's Degree in related field We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization