Job Information
Oldcastle Building Envelope, Inc. Customer Service Representative - CUSTO006214 in Battle Ground, Washington
Job Summary
The Customer Service Representative in our Vancouver (Battle Ground, WA) facility isnt just a job its a starting point to an awesome career with a great company. We hire motivated individuals who want to grow with us. We will equip you with the knowledge and skills you need to succeed. We have an incredible track record of promoting from within at our facility.Opportunities to advance into higher roles of responsibility and pay are everywhere. You can be our next success story!
This role is perfect for an individual who approaches their work professionally, loves to be a part of a team, and wants to help us get better every day. If that sounds like you, come join this industry leader!
Job Highlights
- - Earn $19-$20 per hour or more depending on experience.
- - Full Time 8am-5pm
- - Overtime Opportunities
- - Advancement Opportunities
- - DailyPay Partners (Work Today, Get Paid Tomorrow)
Heres What Youll Get To Do
- - Maintain broad knowledge of client products and services.
- - Keep records of customer interactions and transactions.
- - Listen attentively to customer needs and concerns; demonstrate empathy.
- - Accurately take phone orders.
- - Data entry of faxed, emailed and phone in orders for production.
- - Coordinate between sales and production to meet customer deadlines.
- - Notify customers of expected delivery date and time.
- - Resolves product or service problems by clarifying customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolution.
- - Assisting sales staff with expediting orders and communications with the production floor.
- - Answer the telephone and direct callers to appropriate departments.
- - Greet customers in a courteous, friendly, and professional manner.
Heres What Were Looking For
- - A minimum of 1-year previous customer service experience
- - Strong organizational and listening skills.
- - Ability to work independently and prioritize work with deadlines.
- - Must be able to communicate effectively and conduct themselves professionally, with excellent written and verbal communications.
- - Able to read and perform mathematical calculations and write measurements in number fractions at a high school education level.
- - Ability to read, interpret and understand drawings and specifications.
- - Computer experience a must and typing of numbers with accuracy.
- - Previous customer service experience in glass industry preference
Physical Requirements
- - The position is a largely sedentary; however, caution needs to be taken when lifting files and/or boxes and opening file cabinet drawers.
- - There are occasional visits to the plant floor. In which case, safety rules related to the plant must be followed.
- - To avoid injuries to hands, back and neck, proper ergonomics should be maintained while working at a desk/workstation.
*Reasonable accommodations may be made to enable qualified individuals with disabilities to perf*