Chenega Corporation Computer Operator IV in Bangor, Washington
Kapsuun Group, LLC
Company Job Title: Computer Operator IV
SCA WD Labor Category: Computer Operator III
Location: Bangor, WA
Reports To: Lead Network Engineer
FLSA Status: Non-Exempt, Full Time, SCA
Executive Order 13495, The Non Displacement of Qualified Workers Under Service Contracts provide first right of refusal to incumbents on contracts. If the position is accepted by the incumbent on the job, other application/resume of non-incumbents will not be reviewed.
The Computer Operator IV will provide support to the IT Help Desk while maintaining a close and highly responsive relationship to the day-to-day activities of the Supervisor and Staff, while receiving supervision and guidance. The Computer Operator IV will perform various clerical duties requiring knowledge of office routine and an understanding of the organization, programs, and procedures related to the IT Help Desk.
Duties and Responsibilities:
Monitors and operates the enterprise in accordance with operating instructions
Studies operating instructions to determine equipment setup needed
Loads and configures equipment with required items
Assists customers with Tier 1 assistance calls
Enters, and maintains job tickets into the ticketing system
Diagnoses and corrects equipment malfunctions
Reviews error messages and makes corrections during operation or refers problems
Maintains operating record
Performs daily activities that include administrative duties
Performs project and job tracking and review
Performs other related duties as assigned
Other duties as assigned
Minimum Qualifications : (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)
High School Diploma/GED required.
2 years’ experience in an IT desktop support role
Experience working in a multi-platform environment with Windows 2000/XP
Secret clearance required
Knowledge, Skills and Abilities:
Sufficient understanding of TCP/IP networking protocol to do preliminary network troubleshooting
Must be able to obtain DoD 8570 IAT Level I within 6 months of hire
Ability to meet security clearance requirements
Competence in Microsoft Office skills
Intermediate level user of Microsoft Excel
Ability to write clearly and edit work for spelling and grammar
Physical Demands: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
- While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee may use repeated motions that include the arms, wrists, hands and/or fingers. The employee is occasionally required to walk, stand, climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 70 pounds. Specific vision abilities required by this job include close vision.
Work Environment: (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.)
The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.
During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program.
Primary Location: United States-Washington-Bangor
Organization: Kapsuun Group, LLC
Strategic Business Unit: Military Intelligence and Operations Support
Security Requirements: Secret
Job Schedule: Full Time Non-Exempt
Recruiter: Nicolas Otth
Req ID: 2000002924
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