Job Information
Parker Hannifin Corporation Service Manager- Third Shift in AUBURN, Washington
Service Manager- Third Shift
Location : AUBURN, WA, United States
Job Family : Manufacturing and Production
Job Type : Regular
Posted : Jul 15, 2024
Job ID : 50468
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Job Description
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Total Filtration Services, a division of Parker Hannifin, is a sales organization that focuses on the distribution of filtration products to end users.Total Filtration Services, a division of Parker Hannifin, is looking for a Service Manager who will be responsible for effectively and safely managing all aspects of the service department to drive enhancements to TFS’ business, quality, and overall cost effectiveness. They are responsible for identifying opportunities for improvements to current processes as well as opportunities for organic or new customer growth. They must also foster positive relationships with customers, both internal and external, as well as vendors.
We offer a comprehensive and competitive total compensation package which includes:
Health benefits start on day one
EAP Services
5% 401K match
3% RIA contribution
PTO & paid holidays
Holiday shutdown
Educational reimbursement program
Employee Discounts
Competitive annual incentive plan
Salary Range: $70,000-$80,000.00
Shift: 10:00pm-6:00am
Ensure service team has proper training to safely perform all aspects of their job and that Job Hazard Analysis (JHA) forms have been completed for all scheduled work.
Develop a culture of accountability, ensure expectations are clearly understood and training is provided as needed.
Manage all aspects of personnel management, including hiring, training, development, performance assessments, coaching and counseling.
Maintain proper equipment, ensuring maintenance schedules are adhered to.
Effectively schedule service work and monitor performance to expectations.
Accurately allocate service costs using the business system’s service management module.
Effectively manage inventory and indirect materials usage
Complete site surveys to accurately prepare bid recommendations as well as JHAs.
Manage filtration usage and monitor filtration performance at service customer sites
Direct efficient completion of service work at customer sites and cell washing facility.
Maintain high level of customer satisfaction with both internal and external customers
Respond to all requests for information in a timely manner
Complete accurate forecasting and budgeting of sales and usage for service customers
Monitor System Cleanliness and provide metrics as required by the customer
Manage Booth Balance process if applicable
Maintain vehicle service schedule as needed
Identify sources of defects and apply filtration solutions
Recommend equipment items to customers, such as Reverse Osmosis
Identify opportunities to sell deeper into current customers.
Identify opportunities for new business
Train employees and customers on processes and total filtration methodologies
Protect and grow the value of our business at assigned accounts.
Supervisory Responsibilities:
Service Technicians
Excellent oral and written communication skills
Good attention to detail with solid follow-up skills
Professional appearance and behavior
Solid organizational skills with the ability to prioritize effectively
Proficiency with Microsoft Office, including Outlook, Word, Excel and PowerPoint
Ability to work effectively under pressure and manage multiple assignments simultaneously
Demonstrated sense of urgency with the ability to meet appropriate deadlines
Accurate and results oriented.
Commitment to providing exceptional customer service to both internal and external customers
Effective time management skills
High mechanical aptitude with the ability to quickly grasp technical information.
Travel Requirements:
- As required by the demands of TFS and the customer
Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.
(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)
If you would like more information about Equal Employment Opportunity as an applicant under the law, please go toKnow Your Rights: Workplace Discrimination is Illegal (eeoc.gov) (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) .
Drug-Free Workplace
In accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.