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Description:

This shift will be Saturday - Wednesday 2pm- 10:30pm

This is an onsite position.

The Service Desk Specialist is a vital part of the contact between customers and Information Services exemplifying a professional demeanor and quality customer service in a 7 by 24 environment. This position is providing hardware/software/network support to the customer primarily via (but not limited to) the phone. Solving technology operational and application problems that customers face; assessing needs; troubleshooting problems to assure technical excellence and patient safety are characteristics of this position. This position functions as a central point of contact and escalation for customer needs relating to personal computers, peripherals, software, network and system needs. The Service Desk Specialist works under supervision and may be required to work various shifts to support the 7 by 24 environment

Minimum Requirements:

Two years of experience in a technical customer service type environment involving support or installation of software and hardware. Specific experience may be substituted for education.

Education/Licenses/Certifications: A+ Certification or equivalent certifications. AA in healthcare or computer science; Bachelor's degree in computer science or related field preferred. Technical School classes (technology).

Looking for a technology leader - but also willing to take regular service desk calls

Understand the incident management process, monitor systems, manage alerts.

Experience coming from an ITIL aligned organization that has a mature environment

Nice to have if someone comes from a Service operations team - an analyst with monitoring systems experience

Candidate needs to be comfortable with written and verbal communication and responding quickly.

• We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.

• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

• Medical, dental & vision

• 401(k)/Roth

• Insurance (Basic/Supplemental Life & AD&D)

• Short and long-term disability

• Health and Dependent Care Spending Accounts (HAS & DCFSA)

• Transportation benefits

• Employee Assistance Program

• Time off/Leave (PTO, Vacation, or Sick Leave)

  About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.