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Fireside Home Solutions Customer Service Representative in Auburn, Washington

Position Type: Full-time, Hourly

Location: In Office; Auburn, WA


  • Customer Service tasks and problem-solving with customers in the warranty department

  • Follow up with customers through phone and email

  • Accurately process orders, application forms, and requests into data base

  • Service scheduling

  • Service Setups

  • Creating and establishing great relationships with customers

  • Update transactions status of all customer calls

  • Meet deadlines

  • Various administration duties

  • Other duties maybe assigned


  • High school diploma, GED or equivalent

  • Excellent verbal and written communication skills, good organizational skills and professional telephone skills

  • Data entry experience is a plus, but not required

  • Organizational, time management and customer service skills

  • Strong analytical skills and attention to detail

  • Prior experience working in construction, HVAC, fireplace or garage industries is a plus

  • Regular attendance is required

    Why get your Career started with Fireside?

    With locations in both Oregon and Washington Fireside is the Northwest premier provider of fireplace hearth products and garage doors, specializing in the service and installation of quality fireplaces, garage doors, BBQ, fire-pits and more. We are a growing company that has been in business over 30 years. We pride ourselves in employee training and encourage employee growth within the company.

    Benefits: Competitive Wage, Medical, Dental, Vision, Life Insurance, 401K, PTO, Team building activities, BBQs, Product discounts, Bonuses, Personal growth and training.