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NORGREN GT DEVELOPMENT LLC Customer Service Representative III in Auburn, Washington

NORGREN GT DEVELOPMENT LLCFull Time HourlyAuburn, WA, US1310Summary The CSR III is the primary customer contact for order placement, order modifications, status updates and expedite requests. This senior level role requires knowledge of the EDI ordering process, management of customer portals and the ability to review forecasted orders, identify risks and proactively solve customer concerns. Effective time management, organizational skills and the ability to make decisions with limited information are required. Essential Functions and Responsibilities *Establishes and maintains a professional working relationship with both external and internal customers. A calm courteous, knowledgeable, yet authoritative demeanor is essential to promoting positive relationships. **Responsible for effective and timely responses to inquiries via email and phone communication and the maintenance of account information (contact details and courier/routing details). *Manage and administer to the customer shipping dates (order status) as specified within normal marketing parameters; responsible for 100% accuracy in regards to edits (revisions to) and or cancellation of existing orders. Working knowledge of EDI based ordering. *Ability to review customer forecasts, identify increases in demand and proactively work with the supply chain team to adjust promise dates or split deliveries up based on capacity constraints *Responsible for researching various customer issues: lost shipments; over/under shipment; proof of delivery; creation and follow up of credits if warranted; customer returns (RMA). Be required to work directly with Key Account Managers in regards to the same. *Responsible for the preparing and participating in higher-level conference calls or activities relating to key customer satisfaction. *Tracks late shipments and customer expedites by coordinating with internal departments and supplying detailed information for ‘manager approval’ Identify and participate in process improvement initiatives *Able to communicate effectively and on a “technical level” in regards to manufactured parts and customer requirements. *Identify and drive process improvement initiatives with effort focused on the “documenting” or “updating” of department processes and procedures. *Responsible for cross training on various tasks / adhoc assigned *Adhoc duties as assigned. Qualifications Education and Experience *Bachelor's degree from four-year College or University (6+ years of work experience or combination of work experience plus college will be considered). *Six plus years of customer facing experience and six plus years work experience with an ERP (Enterprise Resource Planning) system. Manufacturing environment experience required. Skills and Competencies *Proficient with ERP customer service responsibilities i.e. Oracle, SAP or JDE *Previous procurement experience is a plus. *Highly detail oriented with excellent organizational skills *Previous logistics or operations experience is a plus. Computers and TechnologyProficient with MS Office (Word, Excel, PowerPoint & Outlook) Supervisory Responsibilities This position has no supervisory responsibilities.Norgren is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.Apply Here: