Pep Boys Assistant Store Manager in Auburn, Washington

Overview Icahn Automotive Group LLC (Icahn Automotive) was formed by its parent, Icahn Enterprises L.P. (NASDAQ: IEP), to invest in and operate businesses involved in aftermarket parts distribution and service. Our businesses have a singular focus: provide premium automotive parts and services at a great value. The businesses of Icahn Automotive today consist of Pep Boys® automotive aftermarket retail and service chain, Auto Plus® automotive aftermarket parts distributor, Precision Tune Auto Care® owned and franchised automotive service centers, and AAMCO Total Auto Care franchised service centers. The businesses of Icahn Automotive total over 22,000 employees, over 2,000 company-owned and franchise locations and 25 distribution centers throughout the US, Canada, and Puerto Rico. Position Summary Assists the store manager in planning and directing the day-to-day operations of a retail store which sells replaceable parts, equipment, tools and accessories for motor vehicles. Assists in executing store sales and operational goals. Develops strategies to improve customer service, fostering a positive culture and a strong sense of team by coaching, mentoring, training and retaining a knowledgeable team. Provides excellent customer service by ensuring customer needs are met, complaints are resolved, and service is quick and efficient.This position has been designated as a safety-sensitive position. Duties & Responsibilities * Demonstrates integrity, honesty and knowledge to ensure compliance with all company policies and procedures while instilling the Corporate Vision, Mission and Values into daily work. * Identify new customers and revenue opportunities. * Participate in the interviewing, selection, training, evaluation and retention of store personnel. Supervise store personnel when manager is not present. Participates in employee and company training. * Protect and maintain the security of store assets. * Ensure compliance with all inventory and operational standards. * Manage toward a positive cash flow by achieving sales forecast, managing payroll costs (including controlling overtime) and controlling operating expenses. * Work closely with the sales department in promotions, SPIFFs, displays and other marketing campaigns. * Develop and maintain strong relationships with customers. Handle customer complaints effectively and positively. Call on customers as necessary. * Manage the physical appearance of stock and stores. * Prepare store employee schedules to ensure coverage of all shifts and positions. Has the knowledge and ability to perform all positions and shifts if needed. * Other duties as assigned. Knowledge, Skills, and Abilities * High school diploma required, Associate's Degree preferred in retail management or similar. * 1-3 years' sales experience in aftermarket auto parts sales. * Successful completion of Hazmat General Awareness: Materials of Trade Exception Training. * Ability to exercise judgement and to work independently. * Demonstrated organizational and comprehensive skills. * Strong verbal communication skills. * Excellent customer service skills. * Ability to handle difficult customer situations. * Comfortable utilizing up-sell techniques. * Strong cash handling skills, including the use of POS systems. * Extensive product knowledge or the ability to obtain product knowledge. * Experience with MS Office products. * Must maintain a valid driver's license that meets the criteria under company policy. * Required to work a flexible schedule to meet the needs of the business which may require night and weekend shifts. * Required to work the hours necessary to open and/or close the store. Physical Demands/Work Environment The p