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Guest Service Sales Airway Heights, WA Wage Range: $16.30 to $22.00 - depending on experience with provable hours or work sample Benefits: Employee Stock Ownership Plan (ESOP) - 100% Company paid DailyPay - Employee's option to work and get paid today 401K - Company matching up to 4% (if elected) Medical, Dental, Vision, Life Insurance (no deductible medical option) Company paid Life Insurance for full time (30 hours) Voluntary Insurance Products Health Savings Account (HSA) Paid holidays Vacation Time Bereavement & Jury Duty pay Paid Sick & Safe Leave - Employees earn 1-hour sick leave for every 40 hours worked Paid Family & Medical Leave Employee Assistance Program (EAP) Essence of Position To provide a pleasant and efficient Guest Service experience by actively engaging guests, ensuring they receive unparalleled hospitality and professional service. Shared Expectations for all roles within our company include, but are not limited to the following: Creating a welcoming atmosphere for everyone. Embracing Yoke's Core Values and Mission Statement as an integral part of your contribution to our team. Promoting Yoke's sales and company growth by patronizing Yoke's stores and representing our company in the community with a positive message. Participating enthusiastically with genuine care for our shared success, always remembering we are the owners of Yoke's. Tasks of Position The following are core and essential responsibilities of this position. Associates are responsible for completing any and all duties assigned as required for the successful operation of our business. All associates are required to perform their job duties in a manner which upholds the integrity and honesty of our company. Reporting for assigned shifts on time, and on a regular basis, capable of communicating clearly and demonstrating suitable physical abilities to safety perform assigned tasks and duties, prepared to provide excellent service. Promoting sales through active discussions with guests, offering product recommendations, and discussing current promotions and service information. (Examples may include: and providing the best possible service to each guest based on their request, and chatting about Yoke's signature items, fresh board and sweet deal suggestions, or providing information about products). Providing exceptional service by greeting guests, and informing them of special features and product information and location for all departments. Understanding and capable of the following: issuing Mt Spokane ski tickets, WA State snow park passes, Tri-Cities bus passes, wildlife hunt/fish licenses, Union orders, utility payments, propane exchanges, postage orders, and using "This One's On Us" cards to "Make Our Guests Crazy About Us!" Operating (at minimum) the following equipment in a correct and safe manner: com-line, telephone, and any other equipment used in or by the Guest Service Department Communicating guests' requests with accurate and complete instruction for special orders. Mentoring new associates or associates who are new to the department or task and assuring a positive learning environment. Finding a way to make our guests happy. Ensuring all work performed in the department is completed in accordance with all local, state, federal and company rules, regulations, and policies regarding workplace safety, sanitation/housekeeping standards, and guest services. Participating actively in the Guest Service Department's accident reduction plan including: monitoring displays for trip hazards or instability, observing safe lifting techniques, and recognizing safety features of all machinery, store evacuation plan, and robbery policy. Supervisory Responsibilities This job has no formal supervisory responsibilities; however, every Yoke's associate has a shared o