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Clark College is currently accepting applications for a part-time, permanent hourly Classified Office Assistant Lead position to work approximately 17 hours a week.  This position supports the Financial Aid Department. This position's main duties are to provide excellent customer service by providing front office coverage and leadership for work study employees for student facing services.  The work schedule for this position is fully on campus up to four days per week in-person.

At Clark, we value equity, diversity, and inclusion. We are committed to growing, learning, and supporting our employees. JOB DUTIES AND RESPONSIBILITES:

• Provide excellent customer service to all staff, students, faculty, and campus visitors.
• Work with individual students to problem solve, independently determine what forms are required for outstanding checklists and ensure to-do items are completed accurately by the student prior to receiving aid.
• Assist in training and leading the work of front-line Office Assistant 1 employees and act as support staff lead by assisting with issues/questions that arise.
• Work collaboratively with leadership team on document intake and processing.
• Provide consistent support for front desk functions including assisting students in completing a FAFSA/WASFA application, data entry on student files, responding to student emails, managing a multi-line phone system, and providing virtual services.
• Create a safe, bias-free working environment, which engenders respect for differences.

• Perform other duties as assigned.

   

POSITION REQUIREMENTS AND COMPETENCIES:

Candidates will be evaluated based on application materials, including the supplemental questions and personal interview(s), and will be required to demonstrate competencies in the following areas:

• High School graduation or equivalent.
• Financial aid experience, including knowledge of policies and procedures.
• Proficient with PeopleSoft, Microsoft Suite and Zoom.
• Excellent oral and written communication skills, including active listening skills.
• Ability to work independently and lead and direct work study staff with support of supervisors.

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JOB READINESS/WORKING CONDITIONS:

• Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.
• The initial appointment will include a 6-month probationary period and the employee will earn permanent status after successfully completing probation. 
• This position is represented by Washington Public Employees Association.
• Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

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SALARY RANGE: $17.67 - $23.40/hour. | Step A-M | Range: 36 | Code: 100K

Successful candidates typically start at the beginning of the salary range and receive scheduled salary increment increases.

*APPLICATION DEADLINE: *

Required application materials must be completed and submitted online by 3 p.m., May 28, 2024.

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REQUIRED ONLINE APPLICATION MATERIALS:

• Clark College online application
• Current resume, with a minimum of three (3) references listed.
• Responses to the supplemental questions included in the online application process.

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Please apply online at