Tenet Healthcare Patient Service Scheduler II Representative- Full Time ( Days)-Tacoma, WA in Tacoma, Washington

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health Solutions is a leading healthcare business process management services provider working to improve operational performance for more than 700 clients so they can support financial improvement, enhance the patient experience, and drive value-based performance. Through our revenue cycle management, patient communications, and value-based care solutions, we empower healthcare decision makers—hospitals, health systems, physicians, self-insured employers, and payers—to better connect every point of care and wellness management. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

Conifer Health Solutions is currently hiring for a Patient Service Center Scheduler I!

JOB SUMMARY

The Patient Services Center Representative is responsible for creating a positive patient experience by accurately and efficiently handling the day to day operations relating to financial clearance activities. Responsible for collecting required patient demographic and financial data elements and creating a complete registered account for scheduled visits. Additionally, the Patient Services Center Representative I is responsible for verifying patient insurance, and confirming benefits eligibility, as well as assisting other team members where necessary.

  • Completes the pre-certification process by obtaining authorization from insurer and/or healthcare facility

  • Verify demographic information and update systems when necessary

  • Verify patient insurance information and liability from the insurer

  • May perform a portion or complete the full patient financial clearance process; including educating patients on liability and collection of patient liabilities due

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Minimum typing skills of 35 wpm

  • Demonstrated working knowledge of PC/CRT/printer

  • Knowledge of function and relationships within a hospital environment preferred

  • Customer service skills and experience

  • Ability to work in a fast paced environment

  • Ability to receive and express detailed information through oral and written communications

  • Course in Medical Terminology preferred

  • Understanding of Third Party Payor requirements preferred

  • Understanding of Compliance standards preferred

  • Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy.

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience preferred to perform the job.

  • 0-1 years of experience in a customer service skills with basic typing ability and working knowledge of a Windows based computer environment

  • 0-1 years of experience in a call center environment or similar customer service experience preferred

  • High school diploma or GED required

REQUIRED CERTIFICATIONS/LICENSURE

Include minimum certification required to perform the job.

  • N/A

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to work in sitting position, use computer and answer telephone

  • Ability to travel

  • Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Office Work Environment

  • Hospital Work Environment

TRAVEL

  • Approximately 5% travel may be required

OTHER

Job: Conifer Health Solutions

Organization: 238-Conifer - Dallas - TX

Title: Patient Service Scheduler II Representative- Full Time ( Days)-Tacoma, WA

Location: Washington-Tacoma

Requisition ID: 1705030162