Product Support Manager in Seattle, Washington

Amazon is looking for a smart, results driven leader to manage operations for its evolving HR tools and systems. This role includes both project and support responsibilities.

Support responsibilities:

  • You will take the lead in hiring quality personnel who not only fit the needs of the current organization but also will allow the team to scale with product and service growth.

  • Become a subject matter expert on HR solutions utilized by Amazon including Time and Attendance, PeopleSoft and other systems

  • Build strong relationships through problem understanding, ensuring timely resolution or escalation, and communicating promptly on progress

  • Work across the organization to deliver best in-class delivery experience for our customers while balancing critical business objectives

  • Drive operational excellence in everything we do. This includes creating processes and procedures, then automating them to improve efficiency in our day-to-day tasks and projects.

  • Owning key operational metrics, supporting in-depth business reviews and communicating to senior management

  • Proactively engage cross functional Product Support leaders to share best practices, simplify internal processes and ensure consistency among regions

  • Have a “hands on,” “roll up your sleeves” mentality

    Project responsibilities:

  • Lead operational excellence projects to improve efficiency including project, change and communication management

  • Drive creation and maintenance of standard operating procedures, workflow diagrams, and training materials.

  • Build work breakdown structure and communicate effectively across teams to meet project timelines and deliverables

Amazon is an Equal Opportunity-Affirmative Action Employer - Female/Minority/Disability/Veteran/Gender Identity/Sexual Orientation.

Basic qualifications

  • Candidate should have college degree or similar qualification

  • 3 – 5 years of relevant experience

  • Knowledge of HR systems

Preferred qualifications

  • Experience managing a team

  • Systems support experience, previous participation in system testing and system implementation activities a plus

  • Customer service orientation with a demonstrated desire to exceed expectations – ability to serve multiple customers

  • Consistent delivery on commitments - great organizational skills with exceptional follow through and attention to detail

  • Knowledge of PeopleSoft or other ERP system experience – HR, Timekeeping system, Salesforce background a plus

  • Excellent written and verbal communications skills

  • Ability to handle multiple competing priorities in a fast-paced environment

  • Self-directed and capable of working effectively in a dynamic environment

AMZR Req ID: 586065

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