ARC Document SOlutions Plotter Service Technician in Seattle, Washington

Job Description

ARC Document Solutions, Inc.(www.e-arc.com) is looking for an experienced copier and printer Service Technician who can perform these required skills:

  • Accurately diagnose, repair, and maintain equipment in optimum operating condition based on manufacturers specifications.
  • Record completed work (labor) and parts used to repair equipment
  • Properly document system repairs and upgrades.
  • Maintain inventory records accurately by making sure all transfers are properly processed.
  • Install systems, software, and feature keys at customer locations.
  • Install equipment and accessories.
  • Test equipment and get customer to acknowledge equipment is working to their satisfaction.
  • Responding to emergency service requests, conduct tests, diagnose problems, complete repairs, and maintain good customer relationships.
  • Continuously update job knowledge, complete required training and re-certification, participate in educational opportunities, and read technical material.
  • Promptly contact dispatch coordinator or service manager after every call for next assignment or when alerted to do so.
  • Project a positive image through proper attire, communication skills, and personal grooming.
  • Be able and willing to work overtime when required including weekends.
  • Be willing to travel when required.
  • Driving is essential part of the job, hence a good driving record is a must.
  • Must be able to handle high pressure situations and clientele. Required Skills

  • Excellent customer service skills.

  • Effectively promote the superior products and services of ARC.
  • Track orders throughout the production and delivery process and keep customers accurately informed.
  • Strong comprehension of small format, large format, and color production processes.
  • Assess and troubleshoot customer software and hardware production problems or issues.
  • Understand and accurately communicate cost estimate information to the customer.
  • Follow complex processes and procedures accurately.
  • Able to multi-task while maintaining quality control and accuracy. Required Experience

  • Associate's degree (A. A.) or equivalent from two-year college or technical school.

  • 2+ years in a copier/printer technician support role
  • Proof of required certifications
  • Reliable transportation

If you are interested in this position and meet these requirements, please submit your resume today!

EOE, M/F, D/V

Tracking Code: 3754

Job Location: Seattle, Washington, United States

Position Type: Full-Time/Regular