City of Seattle Interpreter Services Administrative Specialist 2 in Seattle, Washington

Seattle Municipal Court (SMC) is one of the highest volume Courts of Limited Jurisdiction in Washington State with seven elected judges, six appointed magistrates, and over 200 employees. The Court adjudicates misdemeanor and gross misdemeanor crimes, infractions, and civil violations. SMC is a highly innovative and progressive court with a community-based approach to judicial administration. For more information, visit us online: http://www.seattle.gov/courts/

SMC provides services to Limited English Proficient (LEP), deaf or hearing-impaired individuals in compliance with Title VI of the Civil Rights Act of 1964 and RCWs 2.42 and 2.43. In one of the most diverse cities in the nation, SMC Interpreter Services has scheduled interpreters in 130 languages and currently schedules interpreters for over 8000 events a year.

Interpreter Services is currently accepting applications from qualified candidates for one, full-time Administrative Specialist 2 position that reports to the Interpreter Services Strategic Advisor. The Interpreter Services Administrative Specialist 2 is responsible for scheduling interpreters for LEP or hearing-impaired participants in judicial proceedings at SMC. The person in this role will support Interpreter Services as utilized in courtrooms, magistrate hearings, Customer Services, Day Reporting, Probation, and attorney-client interviews.

The ideal candidate:

  • Has experience providing excellent customer service;
  • Has experience updating and navigating databases with accuracy;
  • Is professional and culturally sensitive when working with people from various cultural backgrounds and individuals who speak with strong accents;
  • Is well organized and can adapt quickly to changing priorities;
  • Has strong written, oral, and interpersonal communication skills.
Job Responsibilities:

Process Requests

  • Organize and prioritize interpreter requests received from the Municipal Court Information System (MCIS).
  • Complete online interpreter request forms for non-MCIS requests, submitted via email, telephone or in person.
  • Respond to and process same-day interpreter requests and changes using the web-based interpreter scheduling system.
  • Contact interpreters to schedule them for same day and future events. Schedule Interpreters

  • Arrange assignments using the Washington State Administrative Office of the Courts (AOC) list of credentialed interpreters. When necessary, review qualifications of other non-credentialed court interpreters.

  • Verify interpreter's clearance status when scheduling for hearings at the King County Jail.
  • Communicate with the court as needed regarding availability of interpreters.
  • Contact interpreters by telephone, email or in person for new, rescheduled or cancelled assignments. Document calendar changes and updates.
  • Monitor progress of all outstanding requests and track interpreters' availability. Provide Clerical Support

  • Answer phones and advise interpreters of any walk-in, call-in or add-on cases requiring immediate attention.

  • Promptly answer email requests for interpreter services.
  • Receive, date stamp and file interpreter invoices.
  • Enter processed invoices information into the AOC Interpreter Web application.
  • Assist with conference calls between parties, when interpreter is involved.
  • Maintain adequate supplies. Maintain interpreter equipment properly charged, cleaned and stored.
  • Bring recommendations and/or issues to the Interpreter Services Strategic Advisor for review and resolution.
  • Review incoming mail and take appropriate actions.
  • Perform other related duties as assigned.
Qualifications:

Minimum Q*_u_*alifications: 2+ years of office clerical support experience (or a combination of education, training, and/or experience which provides evidence of the ability to perform work of the class).

Desired ## Qualifications:

  • Bachelor's degree;
  • 3+ years of experience providing clerical support and excellent in-person customer service;
  • Strong written, oral, active listening and interpersonal communication skills.
  • Ability to work effectively with and serve interpreters, court personnel, attorneys, and investigators;
  • Is professional and culturally sensitive when working with people from various cultural backgrounds and individuals who speak with strong accents;
  • Highly organized with the ability to plan and coordinate complex schedules and handle multiple deadlines;
  • Capacity to work calmly and effectively under pressure.
  • Experience updating and navigating databases and an aptitude for learning new systems;
  • Proficient in Microsoft Word, Excel, and Outlook;
  • Able to exercise discretion and maintain a high degree of confidentiality;
  • Washington State registered or certified court interpreter.
Additional Information:

Hiring Proce*_s_*s

Applications are reviewed after the posting closes. Qualified candidates must submit the following to be considered:

  1. Completed NEOGOV online application.
  2. Supplemental questionnaire responses.
  3. Cover letter describing how your skills and experience align with the stated job responsibilities and qualifications.
  4. Current resume indicating relevant experience and education.

Your application will not be reviewed if these items are missing or incomplete. By completing the supplemental questions, you are attesting that the information you have provided is true and accurate. The Court will review any information provided in your application package and misstatements or falsification of information will eliminate you from consideration and/or employment if discovered after selection for the position.

Attaching or pasting a cover letter and resume alone is not a substitute for completing the application itself. Only those applicants selected for an interview will be contacted.

A job offer is contingent upon successfully passing the court's background check. The background check includes a criminal history background review, fingerprinting and reference checks. Selected candidates will be required to join the Local 763 union within 30 days of hire and must complete a one-year probationary period.

For more information on the Seattle Municipal Court, visit www.seattle.gov/courts.

Job Title: Interpreter Services Administrative Specialist 2

Job Number: 2017-01436

Salary: $23.63 - $26.45 Hourly

Location: Seattle Justice Center, 600 5th Ave., Seattle, Washington

Job Type: Classified Civil Service, Regular, Full-Time

Shift: Day

Department: Municipal Court of Seattle

Bargaining Unit: Teamsters, Local 763 - Municipal Court

Closing Date/Time: Tue. 10/24/17 4:00 PM Pacific Time